[Razer Kiyo] Issue with options grayed out | Razer Insider

[Razer Kiyo] Issue with options grayed out

L
Good day, i've just recieved my Kiyo but after the initial setup, all the cam options are grayed out as for attachment.
I've already tried the "complete uninstall" thrice, but is not working.

I would gladly use some help, as i need the new cam for streaming.

Thanks and best regards.
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10 Replies

L
Please, give me an answer. I'm a proud Razer customer, but i feel cheated on this product.
L
Well, thanks for the support. One less customer for you, i guess.
N
Exactly the same problem here, I would like an ANSWER from Razer about that, the cam is 109€ cost !
M
Exactly the same problem here aswell. Please a SOLUTION for this. C'mon Razer, I trusted you over other brands.
N
Same problem to me as well. Tried what other forums suggest but no luck... Everytime I use the cam with another program, the camera has to be uninstalled/ reinstalled to have the options back...
A
I got an issue where it wont let me preview of change settings
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A
AlucardxDracula
I got an issue where it wont let me preview of change settings

Also I forgot to mention, I cant select any option on the dialog box
N
AlucardxDracula
Also I forgot to mention, I cant select any option on the dialog box

just return it. Its defective. I now bought a Logitech cam.
Q
AlucardxDracula
I got an issue where it wont let me preview of change settings

same problem. if they dont fix this I am definitely never buying a razer product again. My experience with the viper ultimate already had me close to this decision.
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P
sad that razer is clearly ignoring this issue. just gonna return it I guess and leave a fitting product review. that makes 1 out of 3 good razer products that I've bought recently. Had to return a defective Seiren X mic too. love my basilisk mouse, but danggg
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