Hi I just recently bought a Razer Kiyo, and it was working just fine for about a week. Then, I tried using it one day for school and I noticed the camera wasn't working. I tried troubleshooting it for about 2 days now, but I just can't seem to figure it out. I plugged it into my USB port that is double-checked to be fully functioning, and it won't even appear anywhere on my PC. I plugged my Razer Kiyo into my old laptop to ensure that it wasn't a faulty camera, and it worked just fine on there. Here's a list of everything I have done and tested multiple times:
- I tried various USB ports, and ensured each were working properly
- I updated Windows and any other updates
- I tried manually installing the drivers for the Razer Kiyo
- I failed to do so as the installation page said that the Razer Kiyo needed to be plugged in to my PC to do so. (It was plugged in)
Tried nearly everything and updated every driver in the device manager
Turned off Wi-Fi to see if maybe it was blocking the connection
Turned off my Anti-Virus/Firewall in case that was blocking connection as well
Called Razer Support (very nice, but not much help)
Didn't help me realize anything I didn't know
Called Microsoft to see what their thoughts were
Re-installed Windows on my computer
Had their experts take control of my computer, and try to manually fix it
Re-installed all Razer apps such as synapse 3 and cortex on my PC
That was everything I have tried in the last 48 hours, but nothing seemed to do the trick. Any suggestions? I'm desperate! Thank you for the help in advance!
