Razer Kiyo Pro firmware update

Discussion in 'Razer Support' started by Iamsauceddd, Apr 21, 2021.

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  1. Iamsauceddd

    Iamsauceddd New Member

    I am trying to download a firmware update for my Kiyo Pro but it is telling me to contact support but when I try to select a reason it wont let me. What a let down this is seeing I spent 200$ on the cam and there customer service isnt good.
     
    Last edited: Apr 21, 2021
    AnipR15 likes this.
  2. Coolookin

    Coolookin New Member

    I am having the same issue and thoughts on my end... I figured it was just gonna be a download like any other firmware/software updates. :/ Hopefully it doesn't take as long as the focusing... ._.
     
    AnipR15 likes this.
  3. Sentavius

    Sentavius New Member

  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hi everyone! I'll share what I've posted from this thread and let me know if it helps:
    1. Close the firmware updater application.
    2. Unplug and re-plug the camera.
    3. Ensure Synapse 3 is NOT running.
    4. Ensure the camera is not in use by any application before starting and during the update process.
    5. Run the firmware updater again.
     
    Last edited: May 6, 2021
    AnipR15 likes this.
  5. female.jp

    female.jp New Member

    Hey there Speedcr0ss! Could you please confirm which version is the most current/latest firmware update? I can't find anything concrete, but Synapse insists there's an update I'm missing.
     
    AnipR15 likes this.
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    It's on version 1.0.3. I've sent you a PM.
     
  7. yoinkun

    yoinkun New Member

    After updating to 1.0.3r2, kiiyo pro does not work properly. Please tell me how to fix it.
     
  8. ty5142

    ty5142 New Member

    Unable to update new firmware since the link the in synapse takes me to an empty page.
     
    TediousDuck likes this.
  9. TediousDuck

    TediousDuck New Member

  10. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! The link that our devs given has a limited time as the team wants to avoid other users from installing this update for a different model/device and could lead to an incompatibility issue. Thus, that firmware link is intended to resolve a particular behavior only. Please submit a case to our Support Team or send me a PM so I can assist you in generating one.
     
    female.jp likes this.
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