Razer Kiyo Pro not showing up in Synapse | Razer Insider

Razer Kiyo Pro not showing up in Synapse

  • 20 April 2021
  • 2 replies
  • 168 views

I've just gotten my Razer Kiyo Pro 2 days ago and it has been a struggle.
The webcam itself works perfectly fine, but sadly it will not show up in Razer Synapse and as such I can not change any setttings.

What I've tried so far:
-clean installed Razer Synapse
-uninstall and/or switched Razer Kiyo drivers
-uninstalled all broadcasting applications
-tried using the Razer Kiyo on a variety of different devices
-switched USB ports
-checked and changed the camera privacy settings of Windows 10
-updated Windows 10 and Razer Synapse
-validated all files

I've also tried some more minor stuff, I've looked at every post on this forum, Reddit and a variety of other hardware forums, nothing has fixed this issue.

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2 Replies

Userlevel 7
Badge +1
Go this way - uninstall Synapse, go to device manager - remove Kiyo Pro (with drivers), disconnect it from USB port. Download CCleaner - cleanup your PC and registry. Reboot OS. Connect camera, install Synapse again.
Userlevel 7
@Souldead64 Just checking in. Has this been resolved yet? Please don't hesitate to send me a PM if you need further assistance.

*Moved to the Support boards for visibility.