Razer Kiyo undetected on Dell Latitude 7210 Win 11 Pro | Razer Insider

Razer Kiyo undetected on Dell Latitude 7210 Win 11 Pro

  • 21 May 2022
  • 1 reply
  • 13 views
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This camera works fine on other devices.

I used the Kiyo firmware updater to make sure it was fully up to date.
It is never detected on my new (to me) Dell 2 in 1 7210. Makes no difference if I install Synapse first before plugging in, or wait until after. Have used the Razer not-detected software tool to clean up/wipe old drivers.
No conflicts are seen in Device Manager.
There is no sound from the laptop or light seen on the Kiyo when it is plugged in.

I confirmed that the USB port is good by testing it with other devices.
So it seems that there is some conflict with this camera on this device.
If anyone could give me any other suggestions to try I would appreciate it.
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1 Reply

Razer.Zionzedd
Userlevel 7
I strongly suggest you try updating the BIOS of your laptop and reinstall the driver of the Razer Kiyo camera. I also recommend you try reaching out to Dell support for advice since the camera is working fine on other devices. If you have questions, feel free to check our self-help page or PM me anytime should you need further assistance.
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