Razer Kraken 7.1 Chroma headset sound cutting out

Discussion in 'Audio' started by MissRazorBlade, Sep 25, 2016.

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  1. Hey, I have been dealing with my headset cutting out and back in every few times a day which will corrupt the video i watch on youtube and me having to refresh it to work again for a few weeks. It has gotten a lot worse since yesterday, it will cut the sound out every 2-20 min and sometimes several times in a row. When im on teamspeak and it cuts out it will mute my microphone and i have to restart teamspeak to have it work again. I have tried so hard to fix it and google my problems but none of my friends knows how to fix it and i have tried deleting/reinstalling razer synapse, updated my sound drivers, plugged my headset into a different computer to see if it was the headset and a few other things. Please help me, its gotten so unbearable now where i dont even bother watching youtube or be on ts while playing games :/ Im out of ideas!
     
  2. Dylan_Ma

    Dylan_Ma Member Staff Member

    Hi @MissRazorBlade, have you tried contacting our Support Team? They will be able to assist you with this issue.

    I'll be locking this thread, if you require any further assistance, do feel free to contact me directly.

    Do note that Razer Insider is not a support forum.
     
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