Razer Kraken 7.1 Chroma surround in Mac OSX

Discussion in 'Audio' started by Harime, May 16, 2016.

Thread Status:
Not open for further replies.
  1. Harime

    Harime New Member

    Hey everyone,

    I just tried my Kraken 7.1 Chroma on my MacBook Pro, with OSX 10.11.4, and the virtual surround just doesn't work.

    Razer Synapse is updated to the latest version, and when I run the Calibration tool I only hear a sound from the top right and the top left corners, nothing else. Does anyone have an idea on how to solve this? It works perfectly when plugged in to a PC with Windows 10.

    Thank you!
  2. AlexPilon666

    AlexPilon666 New Member

    I have the same exact problem, except I have 10.11.5.
    Just placed a support ticket with Razer, if/when I get some news and manage to get it working, I'll let you know for sure.
  3. Razer.WolfPack

    Razer.WolfPack Administrator Staff Member

    Hi @Harime, just like AlexPilon you can also submit a support ticket to Razer Support they can assist you directly as well. Cheers!
  4. Harime

    Harime New Member

    Thank you, much appreciated!
  5. AlexPilon666

    AlexPilon666 New Member

    The issue is with 10.11.X. I tried my headset on Windows: works fine.
    Tried it on 10.10.3, works fine.
    10.11.4 and 10.11.5 doesn't work, and it's a software issue not hardware issue.
    Razer just doesn't keep up with the latest updates of OSx...joy -_-
  6. RoastierThanToastier

    RoastierThanToastier Active Member

    The surround is a .exe and only works on PCs but it might work if you use a app for turning .exes into .zips
Thread Status:
Not open for further replies.
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >