Hi,
I have bought the above headset used, and when I connect to my PC, Windows 10 1903, HP Z400 I get no audio. The headset is detected by windows, and Synapses. If i restart my PC, then plug in the headset, sound will play for 5 secs and then stop and the program that was running also freezes. Also no mic operation. I have tried the headset on another computer and they do work fine, just not on my PC. I have unstalled/reinstalled device, uninstalled and reinstalled Synapses, I don't know what else to do. Anyone else had this problem or any advise.
Thanks
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Userlevel 6
Hi there! Can you share a photo or screenshot of your audio settings?
LightPinkguideawesome797
Hi,
I have bought the above headset used, and when I connect to my PC, Windows 10 1903, HP Z400 I get no audio. The headset is detected by windows, and Synapses. If i restart my PC, then plug in the headset, sound will play for 5 secs and then stop and the program that was running also freezes. Also no mic operation. I have tried the headset on another computer and they do work fine, just not on my PC. I have unstalled/reinstalled device, uninstalled and reinstalled Synapses, I don't know what else to do. Anyone else had this problem or any advise.
Thanks
Userlevel 6
Thanks for the reply. Please PM me the serial number as well as your computer's audio settings when the Kraken 7.1 Chroma is plugged in. Let's continue there.
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