Razer Kraken 7.1 Classic + Free Headphone Stand (Pouch?) Error

Discussion in 'Audio' started by GoneDrinkin, Dec 21, 2015.

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  1. GoneDrinkin

    GoneDrinkin Active Member


    I would like to clarify with the admins before purchasing this, Razer Kraken 7.1 Classic that supposedly comes with a free headphone stand. However, upon adding to cart, the free item became a headphone pouch. Is the free item a headphone stand or a pouch? below are the screenshots of the steps mentioned. This is in SG store.

    @Razer|Technokat @Razer|Halcyon, thanks for your help!

    kraken2.jpg kraken1.jpg
  2. Sixie

    Sixie Member

    well it clearly states Stand.. as well as the screenshot, so it should be the stand :) unless you get the pouch as well lol

    but yeah they need to fix that to avoid confusion, but if your willing, I would just contact razer support and let them know
  3. JKevin187

    JKevin187 Member

    Hmm this is rather strange.....If you don't get an answer, you should try razer support.
  4. kajira

    kajira Mother of Gaming

  5. GoneDrinkin

    GoneDrinkin Active Member

    six days later and Razer support have yet to answer my question ): They must be really busy during this festive period
  6. kajira

    kajira Mother of Gaming

    I can only imagine, I figure lots of new customers through the various holidays. lol
    When you initially put in a ticket you should've been e-mailed a case# another option would be to private message either @Razer|Technokat or @Razer|Alentra and ask them to look into the status of your claim with support. I've seen them offer to do that and then move things along for folks in the past.
  7. jj1216

    jj1216 Active Member

    Just checked it on MY store. Yup it seems that all Asia-Pacific regional online stores happen to be the same, the Kraken Classic comes with headphone pouch priced at 29 MYR instead of the stand shown in the image.

    Btw I'm curious what does the pouch look like
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