Razer Kraken 7.1 V2 Black - damaged Oval Ear Cushions

Discussion in 'Razer Support' started by a_r_n_a_s, Sep 13, 2019.

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  1. a_r_n_a_s

    a_r_n_a_s New Member

    Hello,
    as it already says in the title, my ear cushions are pretty damaged after being used quite a lot in a year.
    That's why I wanted to ask here first before I ask the support directly, if I can ask them to send me a pair of new ones since my headset should still have warranty and it's pretty uncomfortable wearing it while one is so loose.
    There are a few pictures below.
    Sincerely,
    arnas

    [​IMG][​IMG][​IMG]
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! PM me the serial number of your Kraken. I'll pick it up from there.
     
  3. a_r_n_a_s

    a_r_n_a_s New Member

    I'm sorry and also thankful for your reply.
    My case was already picked up by a Razer Support moderator right after posting.

    Have a good day :)

    Arnas
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Let me know if you need more help.
     
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