razer kraken 7.1 v2 can't hear voice chat or speak with the mic in any game

Discussion in 'Razer Support' started by jester3k, Jun 8, 2019.

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  1. jester3k

    jester3k New Member

    so the game sound is perfect, everything is installed and i have the headphones set up as default communication devices but for some reason i get NO voice chat in overwatch or RainbowSix siege - they also cant hear me.
    tried reinstalling synapse/drivers and everything seems to be updated.


    this is a new system but the audio drivers seem to be up to date so im really not sure that the hell is going on.

    any help would be greatly appreciated
     
  2. jester3k

    jester3k New Member

    btw tried reinstalling both synapse and chroma the issue persists

    the analog razer electra headphones i have do not have the same issue but i really want to use my krakens on this setup
     
  3. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Does this issue also happen to other applications like Skype? Please share a screenshot of your audio input settings so we can take a closer look.
     
  4. jester3k

    jester3k New Member

    i ended up uninstalling and reinstalling synapse about 6 times, tried the tournament drivers as well,then synapse 2 stopped working and i uninstalled it but now it finally recognizes the mic and i can hear voice chat.
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Good to know that the mic now works. Let's get your Synapse 2 issue sorted out. Just to clarify, do you currently have Synapse 2 installed?
     
  6. jester3k

    jester3k New Member

    i managed to fix that too, uninstalled it again, cleared everything and then after reinstallation it was back to normal.

    thank you for the help!
     
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Let me know if you need help with anything else.
     
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