Razer Kraken 7.1 V2 keeps disconnection | Razer Insider

Razer Kraken 7.1 V2 keeps disconnection

L
Hi,
I am using latest Synapse 2 drivers for my Kraken 7.1 V2. Recently it started to disconnecting 1-2 seconds and blocks mouse as well and continues to work properly.
I also checked all usb ports and devices and turned off power saving on them (because in some forums it was saying can be related) but it did not help.
Do you have an idea about solution?
Where can I have older versions of Synapse 2 to test if it is really from the latest driver?
Regards,
Burak
This topic has been closed for comments

12 Replies

P
Im also having the same problems
S
same issue. I have just read other forums, turns out this is an issue for many of us all of a sudden..
Razer.Speedcr0ss
Userlevel 7
Licoricebizdepot669
Hi,
I am using latest Synapse 2 drivers for my Kraken 7.1 V2. Recently it started to disconnecting 1-2 seconds and blocks mouse as well and continues to work properly.
I also checked all usb ports and devices and turned off power saving on them (because in some forums it was saying can be related) but it did not help.
Do you have an idea about solution?
Where can I have older versions of Synapse 2 to test if it is really from the latest driver?
Regards,
Burak


Hi there! Does the issue happen after connecting the headset to a different USB port or computer? Ensure that your device is plugged into your computer's USB port directly. If you are using a PC, connect the device to the rear USB ports and see if it helps.
S
Razer.Speedcr0ss
Hi there! Does the issue happen after connecting the headset to a different USB port or computer? Ensure that your device is plugged into your computer's USB port directly. If you are using a PC, connect the device to the rear USB ports and see if it helps.


I've tried all ports that I have on my pc and in the base station which I bought together with the headset - same issue. It works for maybe 30mins fine and then it starts to disconnect my keyboard and headset every minute or so, however, the base station seems to not be affected as light works, but the headset disconnects anyway. I've tried another headset and everything is perfect - no disconnection whatsoever.
Razer.Speedcr0ss
Userlevel 7
Sun3ke
I've tried all ports that I have on my pc and in the base station which I bought together with the headset - same issue. It works for maybe 30mins fine and then it starts to disconnect my keyboard and headset every minute or so, however, the base station seems to not be affected as light works, but the headset disconnects anyway. I've tried another headset and everything is perfect - no disconnection whatsoever.


I see. Does the disconnection happen while the Razer Synapse is closed or disabled?
S
Razer.Speedcr0ss
I see. Does the disconnection happen while the Razer Synapse is closed or disabled?


Yes, same problem persists.
Razer.Speedcr0ss
Userlevel 7
Sun3ke
Yes, same problem persists.


Thanks for conforming. Please send me a PM together your device's serial number so I can check its available updates. Let's continue from there.
E
I have the same problem with my razer kraken kitty edition, I also sent a report via email. I hope you can fix this ASAP as I am using this device for my job, and It’s really frustrating.
L
Sun3ke
I've tried all ports that I have on my pc and in the base station which I bought together with the headset - same issue. It works for maybe 30mins fine and then it starts to disconnect my keyboard and headset every minute or so, however, the base station seems to not be affected as light works, but the headset disconnects anyway. I've tried another headset and everything is perfect - no disconnection whatsoever.

it tried all ports but no difference. disconnection is random.
L
Sun3ke
I've tried all ports that I have on my pc and in the base station which I bought together with the headset - same issue. It works for maybe 30mins fine and then it starts to disconnect my keyboard and headset every minute or so, however, the base station seems to not be affected as light works, but the headset disconnects anyway. I've tried another headset and everything is perfect - no disconnection whatsoever.

exactly the same
G
Licoricebizdepot669
it tried all ports but no difference. disconnection is random.

me too, its getting super annoying and im very disappointed because it JUST started doing this a couple days ago and ive tried everything
Razer.Speedcr0ss
Userlevel 7
PM2026F17800818
me too, its getting super annoying and im very disappointed because it JUST started doing this a couple days ago and ive tried everything


Hey there! I replied to your PM. By the way, I recommend changing your username as it is against our house rules (sharing personal or device details publicly).

Hello everyone! Thanks for sharing your feedback. Please send me a PM together with your headset's serial number so I can further assist you. I'll pick it up from there.
CookiesCookie settings