Razer Kraken 7.1 V2 problems

Discussion in 'Razer Support' started by grinchso, Nov 30, 2018.

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  1. grinchso

    grinchso New Member

    So the audio cuts out, i hear a pop, and after a few seconds the audio goes back to normal. This happens randomly but frequently and cant even watch a video without it happening.

    My mic light is working but the 2 lights on the sides of the headset are not working and have never worked. And it doesnt show up as a compatible device in synapse 3.
     
    0V3R_K1LL, DRIFT_IT and pancholr like this.
  2. Jenjar

    Jenjar Well-Known Member VANGUARD

    Test and see if it happens when you pull on the cable near the point where it goes into the headset, there is a chance that it may be getting loose and loosing connection, used to happen on my old krakens, although all the lights turned off on those when it happened rather then the microphone light staying on.

    As for Synapse 3, the headset does not work with Synapse 3 at the moment so you need to use Synapse 2, so you can install that here, and then see if you can turn the lighting on.
     
    pancholr and ARMOR_152 like this.
  3. grinchso

    grinchso New Member

    This headset if pretty new though
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    Send them for warranty. Description you give maybe a voltage, pcb issue i;m not sure for 100% but this is headset issue for sure. For synapse only headset that use synapse 3 right now is Nari lineup other use synapse 2.
     
  5. grinchso

    grinchso New Member

    i got them off amazon not from razer
     
  6. grinchso

    grinchso New Member

    oh and with downloads synapse 2 my lights are working now ty
     
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @grinchso I'm a bit late to the party but I hope I can help you out. When the audio cuts out, does the headset get disconnected from the PC as well? Please check that out for us to get a better grasp of your situation. Send me a PM with the serial of your Kraken 7.1 V2 so I can run a partial warranty check and look into possible firmware fixes.
     
  8. grinchso

    grinchso New Member

    Yes when the audio cuts out theres a little red x on the volume icon on the right of the task bar. Im at school rn so i will tell you the serial number as soon as i get home
     
  9. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Will look forward to that. Locking the thread.
     
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