Razer Kraken BT Kitty Edition - sound stops working after opening game

Discussion in 'Razer Support' started by Czario, Jan 25, 2023 at 6:06 AM.

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  1. Czario

    Czario New Member

    Hi,
    I have Razer Kraken BT Kitty Edition and it is connected to Razer Synapse.
    After opening e.g CS:GO, sound completely cuts off.
    I played some music in background to check if its not just the game sound, but entire sound from computer cuts off. Also only once i heard sound from the game and there is no way to turn it on.
     
    Czario, Jan 25, 2023 at 6:06 AM
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  2. Czario

    Czario New Member

    Czario, Jan 25, 2023 at 12:53 PM
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  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for the mention, Czario! Doos the headset issue also happen while pairing it with another computer or smartphone? Ensure that your headset is not paired to another device as well.
     
    Razer.Speedcr0ss, Jan 25, 2023 at 5:47 PM
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  4. Czario

    Czario New Member

    I found the solution.
    For someone who have this problem too:
    1. Go to Printers and Devices
    2. Right-click on your headphones
    3. Properties
    4. Turn off hands-free option
    That's it
     
    Czario, Jan 26, 2023 at 2:08 AM
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    Razer.Speedcr0ss likes this.
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I see. And yes, the Windows hands-free feature splits the sound for a phone call and regular audio playback. However, it has lower bandwidth and makes poor audio quality. Good job on finding a fix for the headset's audio quality concern. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
     
    Razer.Speedcr0ss, Jan 26, 2023 at 11:00 PM
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