Razer Kraken headset mic not working correctly

Discussion in 'Razer Support' started by sethruse, Jul 13, 2019.

  1. sethruse

    sethruse New Member

    So I've had this headset for about 5 months now, I've had two before this which lasted nearly a year and had one side of the headset stop picking up sound, but this time my Microphone on the headset is not picking up my voice correctly, it only works for about a couple minutes when I manually mute and unmute the mic it will record my voice at a normal volume but after it will seem to go very very quiet, I've tried fiddling with drivers, I've installed razer synapse, I've done pretty much everything suggested online that I've found so far correctly and none of it seems to work or do anything, the only thing that partially works for a mere minute or so is manually muting and unmuting my mic, does anyone else have this problem?
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! Which specific variation of the Kraken are you using? Let me know.
     
  3. sethruse

    sethruse New Member

  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. What voice chat/ recording application are you using? Is the same issue present when other programs are used? Let me know.
     
  5. sethruse

    sethruse New Member

    I'm not sure what you mean by this, there is no other recording application I use specifically for my mic, I did download voicemeeter after the problem started occurring and fiddled with the setting to no avail, which then I never used it again.
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. I wanted to ask if the same issue was present when you use programs like Skype, Discord or maybe Facebook Messenger. Can you PM me the serial number? I'll assist you from there.
     
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