Razer Kraken Kitty Edition HID-Compliant Headset Driver Errors

Discussion in 'Razer Support' started by Dragonessa, Feb 13, 2022.

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  1. Dragonessa

    Dragonessa New Member

    So recently my Razer Kraken Kitty Edition headset has been experiencing a strange problem wherein the HID-compliant headset drivers are conflicting with Windows 10 and subsequently causing my PC to crash and reboot itself when I'm gaming or doing other tasks on my PC. When checking my Event Viewer, I notice the codes related to the crash correspond with two specific errors:

    Error Code 10110: "A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices."

    Error Code 10111: "The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem."

    From what I can gather, the codes refer to the drivers of my Razer headset. I tested with another different brand headset and did not experience any type of errors or crashes, so this leads me to believe my Razer headset is the definite culprit. Now, I've tried a variety of troubleshooting steps including re-installing Synapse, uninstalling Synapse, unplugging and replugging in the headset. Nothing I have tried has provided a definite fix. I'm extremely disappointed as I really enjoy my Kitty edition headset.

    Has anyone else experienced this issue and if so, knows of a fix?
  2. Razer.Xenon

    Razer.Xenon Retired

    Conflicting headset drivers or a missing systems file could cause this issue. Please send me a screenshot of your Device Manager with the dropdown from the Audio and other devices if you have one. For now, please ensure that you have the latest Windows version by following the steps on this page. Then, run the Windows Troubleshooter by following the steps below:

    -Press Windows + S on your keyboard to open the Search bar.
    -Type in Windows Update settings and hit Enter.
    -Go to Troubleshoot
    -Click Additional troubleshooters.
    -Under Get up and running, select Playing Audio/Windows Update.
    -Then, click Run the troubleshooter.

    PM me the serial number of your device should the issue persists. That way, I can check for other possible solutions.

    *Thread locked to curb the conversation to PMs.
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