Razer Kraken Kitty Edition keeps disconnecting | Razer Insider

Razer Kraken Kitty Edition keeps disconnecting

  • 29 December 2021
  • 4 replies
  • 822 views
I
My headset keeps disconnecting and then reconnects just to diconnect shortly afterwards again.
I purchased it in July 2020 and this issue keeps reappering from time to time usually lasting for a few hours now its been going on for a week.

I have been trying to reinstall the software but sadly didnt fix the issue.
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4 Replies

Sye_The-Vie
Rank
Userlevel 7
Try~~~

  • Remove your headset from USB or 3.5 mm
  • Uninstall your Synapse and audio driver
  • Reinstall your Synapse and audio driver
  • plug your headset to a different USB port
Sye_The-Vie^^WKM VANGUARD of R Λ Z Ξ R™ I N S I D E R @ONLINEBattlestation enthusiast and rig builder & Enterprise Engineerhttps://insider.razer.com/styles/razer/images/logo-main-new-green.pngKeyboard: R Λ Z Ξ R™ Huntsman Elite US Purple Opto-Mechanical SwitchMouse: R Λ Z Ξ R™ Basilisk Ultimate + Charging DockHeadset: R Λ Z Ξ R™ Kraken TE + USB audio controlMouse mat: R Λ Z Ξ R™ Goliathus Extended ChromaWebcam: R Λ Z Ξ R™ KiyoHeadset Base: R Λ Z Ξ R™ Base Station Ver 2Bag: R Λ Z Ξ R™ Tactical 15.6" Backpack V2Case: Corsair iCUE White 465XMotherboard: GIGABYTE Z390 AORUS ULTRA ATX Form Factor LGA1151CPU: Intel® Core™ i9-9900K @ 3.60 GHzGPU: GIGABYTE GeForce RTX 2080 Ti Gaming OC 11 GB @ 1650 MHzRAM: 4x 16 GB Corsair Vengeance PRO RGB CL16 DDR4 @ 3200 MHzOS storage: 1 TB Crucial P1 3D NVMe PCIe M.2Game data storage: 2 TB SEAGATE BARRACUDA ZA2000CM10002 SATA SSDCPU Liquid Cooling: Corsair iCUE H150i RGB PRO XTPSU: Corsair HX1000i 1000 W 80 PLUS PlatinumAdd Ons: Corsair
FiszPL
Rank
Userlevel 7
Badge +1
You can also try plugging it to other PC to check if it's some software issue on your PC or hardware fault (faulty headset).
I
Sye_The-Vie
Try~~~

  • Remove your headset from USB or 3.5 mm
  • Uninstall your Synapse and audio driver
  • Reinstall your Synapse and audio driver
  • plug your headset to a different USB port


none of this has worked
I
FiszPL
You can also try plugging it to other PC to check if it's some software issue on your PC or hardware fault (faulty headset).

i dont have access to another pc
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