Razer Kraken mic

Discussion in 'Razer Support' started by Zuzuant, Oct 30, 2019.

  1. Zuzuant

    Zuzuant New Member

    Hi, yesterday I bought the new razer kraken and I have a problem with the mic. It works for a while and then becomes almost unhearable. It looks like there's a problem with the splitter, because when I move it there or push it in more (it's pushed to the max) it sometimes helps. Also i feel it could be a little louder. And also even when my mic is muted and i play music in high volume, it somehow sends the music to the others in chat, i read on the internet it could be also because of the splitter
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey @Zuzuant! Thanks for posting this on our Support board. When did the issue start? Have you tested the headset to a different port on your PC? Does it still occur while connecting it to a different PC?
     
  3. Zuzuant

    Zuzuant New Member

    it started immediately and yes i have
     
  4. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for confirming. Please send me a PM together with your headset's serial number. Let's continue from there.
     
  5. Zuzuant

    Zuzuant New Member

    too bad, i have already swapped the headset for the TE version
     
  6. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for letting me know. Feel free to contact me should you need additional assistance.
     
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