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Razer Kraken Pro not detecting

Discussion in 'Audio' started by andrewricardo17, Mar 18, 2016.

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  1. andrewricardo17

    andrewricardo17 New Member

    I recently bought Razer Kraken Pro
    I don't know why but my laptop is not detecting the headset
    It does work to hear from the headset, but the microphone is not working
    Also my laptop didn't detect my headset

    I use ASUS-G550JX ROG
    It has only 1 plug in audio/mic so i didn't use the splitter
     
    LeftStyles likes this.
  2. Burgz

    Burgz Well-Known Member

    :grey_question:

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    Reaching out to Support


    Razer Insider is not a support forum, community help may solve a couple of product issues, but these remedies may not be the proper, or permanent solution to your problem. We recommend going directly to our support team for expert help at www.razersupport.com/contact.

    At the same time, we will moderate support threads to keep conversation topics clean and accessible, this will include all specific product/technical issue complaints, so please refrain from starting a thread just for complaint purposes.
     
    GenTheIdiot likes this.
  3. Overtask

    Overtask Well-Known Member

    Have you tried using the Krakens with something else to see if the mic works? I had a similar issue with my Blacksharks and rMBP, still not resolved it as the computer is getting the logic board replaced which very well may have been the issue.
     
  4. GSSGaming

    GSSGaming Well-Known Member

    I suggest following what Burgz stated here for the reasons he stated.


    I would suggest checking the Razer site for drivers first off. Not all of their devices require drivers because of Synapse now but its a start.

    Second I would try and use something like a USB analog adapter and seeing if that helps.

    3rd I would right click on your audio icon in the lower right corner of the screen. Go to recording devices and see if the headset is selected for the default device. If it isn't right click on it and set it as default device. Also be sure to check the disabled devices for the headset.


    In addition to the steps I outlined I would suggest plugging in a different audio device and see if it works properly.


    Let me know if it works! Best of luck.
     
    GenTheIdiot likes this.
  5. Overtask

    Overtask Well-Known Member

    The Kraken Pros are analog, the Chroma ones are USB.
     
  6. GSSGaming

    GSSGaming Well-Known Member

    I meant an adapter that you plug analog into that connects via USB into your PC.
     
  7. Predator5

    Predator5 Well-Known Member

    Nothing will happen :stuck_out_tongue_winking_eye:


    Kraken Pro is not a digital headset, and it's not Synapse 2.0 enabled, hence it will not be detected by a PC. As for the mic, did you try checking the contact between the 3.5mm jack and the mic port on your laptop? Also, if you're using Realtek HD Audio, try checking the Realtek HD Audio Manager, under ANALOG port's tasks.
     
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