Razer Kraken Pro v2 Microphone not working.

Discussion in 'Razer Support' started by 768316, Dec 25, 2018.

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  1. 768316

    768316 New Member

    I just got the Kraken Pro v2 for Christmas and my microphone wont work. I can't use the splitter because I only have 1 jack and I tried both of the different jacks in the splitter but neither would "enable" my mic. If someone could please help me out that would be great.
     
    pancholr likes this.
  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    To what device are you plugging in the headset? Have you tried connecting the headset it to a different device?
     
  3. 768316

    768316 New Member

    Yes. It works fine in my phone, the mic and audio with out the splitter, but in my laptop and I go to sound settings all I see for "Recording" devices is "Line In" which has a logo of the splitter.
     
  4. FatKidWanderer

    FatKidWanderer Well-Known Member

    Thanks for the update. What version of the operating system are you in? Send me a PM and let's continue from there.

    *Moving thread to Support Forum for visibility.
     
  5. 768316

    768316 New Member

    Sorry for the late ass reply, I returned it and got the Kraken TE which I am liking 10x more, along with it having a working mic lol. Thank you for the support though :heart:
     
  6. FatKidWanderer

    FatKidWanderer Well-Known Member

    That's fine, and thanks for getting back. Good to hear that you like more the Kraken TE headset. Feel free to PM me if you have other questions or issues.

    *Locking thread as case is now resolved.
     
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