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Razer kraken pro v2

Discussion in 'Razer Support' started by RyBSoN789, Jan 14, 2019.

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  1. RyBSoN789

    RyBSoN789 New Member

    Hi guys, (sorry for my english) so basically, i bought A Razer kraken pro v2, and i have some problem with that headset.

    First. Razer Synapse doesnt "see" my headphones even if i had Them plugged in.

    Second, my mic is working, but the audio don't. I can't anything and i don't know what to do, can you please help me?
     
  2. TrillBeatz

    TrillBeatz New Member

    Synapse doesnt recognize it. That's all I can help you with, I have the same problem. They're not working.
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey @RyBSoN789 and @TrillBeatz, Synapse does not support analog headsets and the Razer Kraken Pro V2 is one so that's that.
     
  4. RyBSoN789

    RyBSoN789 New Member

    So how could i fix that my headsets doesn't work? I mean, when i plugged them into my phone they are working perfectly but when i plug them into computer i cant hear anything, only mic works
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You'll need a splitter cable if you want both audio and mic to work on a PC unless your motherboard has a combo port.
     
  6. RyBSoN789

    RyBSoN789 New Member

    So the adapter i receive with the headset doesnt work?
     
  7. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    That is a possibility. Please send me a PM so I can help you further isolate the issue.
     
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