Razer Kraken TE - Can't hear the surround sound with the THX on | Razer Insider

Razer Kraken TE - Can't hear the surround sound with the THX on

  • 25 September 2019
  • 2 replies
  • 1 view
D
Hi I'm French so I apologize if my English is not perfect.

My problem is simple, I can't hear any sound with the THX on.

I did some research on the forum and I found other topic that had similar problems to mine but without the answer directly written on the topic.

Like this one, for example.

/razer-kraken-tournament-edition-thx-surround-dont-work.50796/

As you can see on my picture the sound is well displayed in green, and even if I put all the volumes of the PC or headphones at max level I can't hear anything.

The only way the sound works is in stereo when I select Razer Kraken TE - Chat on Default Device

I don't know if I'm doing anything wrong, but I can't get surround sound.

It's very annoying because in FPS like Battlefield or Overwatch, I don't hear the noise coming from behind me.


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2 Replies

D
I keep doing a lot of different adjustments to find the problem but it's still not solved.

I reinstalled Synapse 3 and I use a new profile and it doesn't change the THX doesn't work. I plug the headset into different usb ports 3.0 and 2.0 and it doesn't do anything different.

Even when I reinstall it and touch nothing it puts the THX on by default but I don't have any sound coming out of the headset.

When I do the test on the right I can't hear anything.

S
Join the club, after reinstalling everything i got it to work but now my mic isnt working and the headset goes randomly crackly.
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