Razer Kraken TE no sound | Razer Insider

Razer Kraken TE no sound

  • 14 January 2021
  • 4 replies
  • 15 views
A
I have used this headset for a while and no problems have occured , but now I don't get any sound from the headset if it's set on TE-Game or THX Spatial - Synapse which worked before , for now it works only on TE-Chat . And on TE-Chat compared to TE-Game the volume is like halved or something .
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4 Replies

Razer.Speedcr0ss
Userlevel 7
Hi there! Thanks for creating this thread. That's odd. Does the issue happen when connecting the headset to another Windows computer with Synapse 3.0 installed? Please repair your Razer Synapse 2.0 and see if it helps by following the steps below:

1. Right-click the Start button.
2. Select Apps and Features.
3. Search for Razer.
4. Select Synapse.
5. Choose to uninstall.
6. "Uninstall" again.
7. Wait for the Razer menu to open, then select "Repair".
8. Wait for the repairing process to finish and restart once it prompts you.
9. Central services will request you to log in, then launch Razer Synapse.
0
Wish that worked, but it doesn't and even if it did, none of us should have to keep doing this once a week or more just to use a feature we paid for.
0
For what it's worth, here's where I expect the source of the problem is at.


THX Spatial - Synapse
Device ROOT\\THXVAD\\0000 had a problem starting.
Driver Name: oem94.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: sTHXVAD
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0xC00000BB
Razer.Speedcr0ss
Userlevel 7
0x3f8
For what it's worth, here's where I expect the source of the problem is at.


THX Spatial - Synapse
Device ROOT\\THXVAD\\0000 had a problem starting.
Driver Name: oem94.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: sTHXVAD
Lower Filters:
Upper Filters:
Problem: 0x15
Problem Status: 0xC00000BB


Thanks for sharing. Please send me a PM together with the following:

To get Windows event viewer logs:

  • Simultaneously press the “Windows key" + “R", and type in “eventvwr.msc".




  • On the side menu, under “Event Viewer (Local)" > “Windows Logs", select the following logs:


  • Application - to generate the “Application Logs":



• System - to generate the “System Logs".

c. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver).
d. Synapse 3.0 logs.

Let's continue our conversation there. I'll be locking this thread now.
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