Razer Kraken TE thx dongle / surround issues

My brand new Kraken TE headphones causing issues.
After connecting like manual says and making Thx spatial as default my spatial sound keep shutting down.
Sound gets muddy, can’t hear surround sound, even stereo doesn’t work right.
Anything I can do is to reset pc.

things I’ve done:
- set spatial as default
- set competitive game profile
- upgraded THX dongle firmware
- reinstall windows twice

things I’ve noticed:
- when thx sound stop working all apps in synapse mixer turns grey
- reconnecting dongle doesn’t work, only of reset works
- thx sound can crash during game
- when changing from THX Spatial to Razer Audio controller as default sound is less muddy and more treble but it’s hard to tell sound directions.
- sometimes sound from THX spatial shut down and only way to hear anything is to switch to Razer Audio Controller. PC restart fix the issue.

Any suggestions ? Should I replace or return my headset ?