Razer Kraken TE

Discussion in 'Razer Support' started by Link327, Dec 11, 2018.

Thread Status:
Not open for further replies.
  1. Link327

    Link327 New Member

    Hello,
    I use the Kraken TE, but today i noticed that the THX function doesn't really.. "work".
    When I'm in Synapse 3 and want to change some settings.. nothing changes really.
    The sound is exact the same, even if I change the EQ settings

    Do you know why ?
    (sorry for my bad english)
     
  2. Sphinxcrow

    Sphinxcrow New Member

    Hello.

    I have the same issue, when I play game with the THX spatial on I have no more in game sound, when I cut it the THX spatial my game play sound.

    The game is Rainbow six siege. I see that we are not the only users with this problem with the Kraken TE ;)

    https://insider.razer.com/index.php?threads/razer-kraken-tournament-edition-crackle-and-crash.44801/

    same crackling bug for me and THX not working.

    EDIT: Ho and when I try to "calibrate" the THX spatial in the synapse 3 I didn't hear anything I see the speackers turning on but no sound.
     
  3. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there guys! Please make sure that the Kraken TE - Chat is set as the Default Communication Device while the Kraken TE - Game is set as the Default Device. Let me know if this changes anything.
     
  4. Sphinxcrow

    Sphinxcrow New Member

    Yes sure :) I test it on Heroes of the strom it did work but after a few minutes no more sound and I can't change with my speackers I need to restart the computer. :eek:
     
  5. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the update. Can you post a screenshot of your Playback devices as well as the Kraken TE's calibration tab in Synapse?
     
  6. Sphinxcrow

    Sphinxcrow New Member

  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

  8. Sphinxcrow

    Sphinxcrow New Member

  9. I have to agree synapse 3 is still very buggy, cracklings while play games and talk on discord, or crackling sound in some games (worked fine when I uninstalled synapse 3 but I lost surround effect) and sadly synapse 2 is not supported for Kraken TE...
     
  10. PricelessBounty

    PricelessBounty New Member

    I had this same issue, worked fine first day, except for Rainbow Six Siege, that game had a wierd reverb/echo sound with THX Spatail Audio on. The next day there was no audio on either output even though windows said they were both working fine, but if I ran communications through "Kraken TE - Game" with it set as the default device then the audio came back. Later that night it started making noises, not a crackling sound, but more of a low pitch speaker power clicking sound, like the headset was turning on and off quickly. I disabled "Kraken TE - Chat" all together as an audio output and the sound stopped. But since things were clearly not working right I uninstalled and reinstalled everything related to Synapse 3 and associated Razer products drivers. The issue persisted. The next day Synapse 3 stopped showing any apps in the "THX Spatial Audio" enhancer under the "Mixer" tab. So now there is no difference between THX Spatial Audio on and off. I'm just not sure what to do now.
     
  11. Norrin_Pietra

    Norrin_Pietra New Member

    I don't know about all the issues you listed, but I have the solution for the weird reverb/echo sound in rainbow six siege. To solve that you need to disable the "sound normalization" feature in the enhancement tab of the synapse software.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >