Razer Kraken Tournament Edition, Crackle and Crash

Discussion in 'Razer Support' started by Nubz4evva, Dec 10, 2018.

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  1. Nubz4evva

    Nubz4evva New Member

    When enabling surround sound, the sound has a ton of crackling when using the standard test option in Windows 10 (as well as just listening to music and playing games etc.). What it does a lot is just randomly stop working and the only way to fix it is by replugging, which tends to get annoying and I didn't pay 100$ for that. When testing it after it stops working it displays "Failed to play test tone". Sometimes it just doesn't give me sound on 1 of the 2 channels which prohibits me from using the Voice/Game button and sometimes the surround sound option completely (when the 'Game' channel crashes). I've been having these problems since the first week I got it, which was 2 months ago maybe. Even when turning off the EQ and resetting all settings in the Windows sound settings, I still get the crackle and sometimes it just crackles so much that that's the reason it crashes, but most of the time it just decides to not work and crash the channel, causing me lots of stress and annoyance. I paid 100$ for a working Headset with virtual surround sound and 2 channels. Not a Headset that crackles everything I try to test it and not a headset that crashes every day (sometimes multiple times).
     
  2. Nubz4evva

    Nubz4evva New Member

    Oh and I have some videos which I can't attach for some reason. If you would like to see them, tell me.
     
  3. Nubz4evva

    Nubz4evva New Member

    Update: decided to reinstall the drivers, still crackles and even has distortion when listening to music. Literally listened to a song for 20-30 seconds and suddenly my sound cut out again.
     
  4. FatKidWanderer

    FatKidWanderer Well-Known Member

    Hi @Nubz4evva! Let's continue this through our existing PM.
     
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