Razer Kraken Tournament Edition

Discussion in 'Razer Support' started by Starr0w, Sep 17, 2018.

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  1. Starr0w

    Starr0w New Member

    Hey,
    I just bought the new Razer Kraken Tournament Edition.
    Good: delivery was blazing fast. From Hong Kong to Belgium in 3 days? NICE!

    Now the problems:
    - Windows installs 2 (?) devices for audio out when installing the headset. One Razer Kraken TE - Game and one Razer Kraken TE - Chat. When selecting Chat there is no sound BUT Synapse (newest version) detects the programs trying to make sound and I can change settings for spatial audio. When selecting Game there is sound but Synapse does NOT recognise the programs so no settings are available for the spatial audio. Selecting Chat first then Game seems to help but after the next restart I have to do it all again.
    - the sound in windows shows 100% all the time. Windows can't change the voume. Only on the USB device but there is no visual indication. Also the headset is WAY to quiet. Even when all volume is cranked up on the USB controller (you hear a sound when maxed out) it still is not loud enough by a wide margin...
    - When testing the spatial audio in Synapse the sound is completely off. The front channel is ok but the fron left and the front right channels are all the way left or right and when it tests those channels they sound more in front of me. There is no way to fiddle with settings so for now that seems the be flawed. And that is the whole point of the headset... no?


    Planning firmware updates soon? :)

    My fault for buying something new on the market?1

    Little update: the sound is louder now... since... euh... there is a volume switch on the cord too... so... euhm... :)
     
    Last edited by a moderator: Oct 17, 2018
  2. leetQuartzammo007

    leetQuartzammo007 New Member

    I just bought these headsets and I don't even know if the thx audio is even working, I contacted support and they told me that they will have to get back to me as it is a new headset. On the software the thx is enabled so I watch a trailer on thx sound effect but it sounded like any other headset. The audio is fine but I don't hear the thx audio. The reason I bought these headsets because for that reason.

    You need to right click on sounds and on the playback tab select the headsets as your defuilt
     
    Last edited by a moderator: Oct 17, 2018
  3. Starr0w

    Starr0w New Member

    As I stated in my post... I SELECTED the 2 different options. Sadly the problem is a bit harder than that.
    I agree. THX is not working at all. It only seems to work when you select the Kraken TE Chat option... but then there is no sound. So atm, the headset does not work as intended...
     
  4. leetQuartzammo007

    leetQuartzammo007 New Member

    The sound is working but the thx is not working at all. You are right. The support team told me they will get back to me with more information about my problem. I thought it was my ears and now I know am not the only one.
     
  5. Starr0w

    Starr0w New Member

    Can I ask: when you look at your audio devices... do you see 2 as well? one GAME and one CHAT?
     
  6. leetQuartzammo007

    leetQuartzammo007 New Member

    Yes I see them. If I select game I don’t get sound but if I select chat I get sound

    Is thx working for you
     
    Last edited by a moderator: Oct 17, 2018
    Starr0w likes this.
  7. loperabc

    loperabc New Member

    | got kraken tournament and same problem . THX is not working at all and it saying is enabled in synapse options but nope. I had mano'war and difference between stereo and surround was easy to hear but on kraken there is no defference.
     
  8. leetQuartzammo007

    leetQuartzammo007 New Member

    Razer won’t even refund me they told me that there is nothing wrong with them so you won’t get your money back
     
  9. loperabc

    loperabc New Member

    I wonder if there is any one with working THX surround on kraken tournamnet even calibartion tab in synapse 3 is working for me in stereo.
     
  10. leetQuartzammo007

    leetQuartzammo007 New Member

    I can’t find any on YouTube or the net

    I think i got it to work now. On your pc choose razer game as sound
     
    Last edited by a moderator: Oct 17, 2018
  11. Youngez

    Youngez New Member

    I have different sound by sound pad and different by aux to computer wtf
     
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