Razer Kraken Ultimate loud noise

My headset is making loud gunshot sounding noises and stoping the audio repeatedly every few seconds/minutes. It will make the gunshot noise, then all audio will go out, then a few seconds later, it will make the gunshot noise again, and either the sound will come back, or whatever I'm using will crash. Once it does this it will continue doing it over and over again, and it's very annoying. I can't get in touch with tech support they are not answering the phone. How do I fix this? Please help.