Razer Kraken Ultimate (mic sensitivity issue) | Razer Insider

Razer Kraken Ultimate (mic sensitivity issue)

  • 13 February 2020
  • 4 replies
  • 2 views
A
Greetings to everyone! I'd like to get feedback from the owners of the Razer Kraken Ultimate headset.

Please check if you have such a problem as in my video and if so, please write about it down below.

Please watch the video carefully and to the end with sound.



Razer technical support believes that this could be a hardware problem with the headset, but my friend has exactly the same headset and has exactly the same problem. Testing the headset on other computers didn't lead to anything, everything is exactly the same. I'm almost sure that this is a problem with the Synapse 3 utility, but for some reason they cannot fix it.

Thank you in advance for your feedback.
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4 Replies

A
The question is still relevant...
Razer.Caziel
Userlevel 7
This is actually something that needs to be forwarded to the Dev Team. Please send me a PM so I can help you gather the necessary logs and create a ticket. I'll be moving this to the Support boards for visibility.
A
Razer.Caziel
This is actually something that needs to be forwarded to the Dev Team. Please send me a PM so I can help you gather the necessary logs and create a ticket. I'll be moving this to the Support boards for visibility.

Hello! Thanks for the reply. Actually, I already created a ticket and contacted technical support. What does PM mean? Did you mean the model or serial number?
Razer.Caziel
Userlevel 7
PM = Personal Message and you can send one to me by clicking this. If you have any inquiries about the ticket, send over your reference number so I can help you out.
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