Razer Kraken Ultimate (mic sensitivity issue)

Discussion in 'Razer Support' started by Alex_F1304, Feb 13, 2020.

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  1. Alex_F1304

    Alex_F1304 New Member

    Greetings to everyone! I'd like to get feedback from the owners of the Razer Kraken Ultimate headset.

    Please check if you have such a problem as in my video and if so, please write about it down below.

    Please watch the video carefully and to the end with sound.



    Razer technical support believes that this could be a hardware problem with the headset, but my friend has exactly the same headset and has exactly the same problem. Testing the headset on other computers didn't lead to anything, everything is exactly the same. I'm almost sure that this is a problem with the Synapse 3 utility, but for some reason they cannot fix it.

    Thank you in advance for your feedback.
     
    Last edited: Feb 13, 2020
  2. Alex_F1304

    Alex_F1304 New Member

    The question is still relevant...
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    This is actually something that needs to be forwarded to the Dev Team. Please send me a PM so I can help you gather the necessary logs and create a ticket. I'll be moving this to the Support boards for visibility.
     
  4. Alex_F1304

    Alex_F1304 New Member

    Hello! Thanks for the reply. Actually, I already created a ticket and contacted technical support. What does PM mean? Did you mean the model or serial number?
     
  5. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    PM = Personal Message and you can send one to me by clicking this. If you have any inquiries about the ticket, send over your reference number so I can help you out.
     
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