Razer Kraken Ultimate TE - THX malfunction | Razer Insider

Razer Kraken Ultimate TE - THX malfunction

T
Hello there,

Having a couple issues with my new Razer Kraken Ultimate TE headset.

1. Windows 10 is recognizing Razer Kraken and THX Spatial Synapse as 2 separate audio devices.
2. The THX button on the back of the head does not switch between Stereo or Surround.

This began like 2 days ago. Prior to then, Razer Kraken was 1 audio device and the button on the back would switch between THX and Stereo; and when I opened the "Mixer" tab in Synapse 3, I could see the button on the headset switching the button in Synapse.

Now, there is some sort of mismatch that has happened.
Please help!
1 Attachment
This topic has been closed for comments

5 Replies

H
same problem with kraken ultimate button
T
Any support?
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your concerns here. Please collect your Razer Synapse 3.0 logs before proceeding with the clean re-installation. Save the files via Google Drive or to another online drive account. Should the issue persist, please send me a PM together with the link of your Razer Synapse 3.0 logs. Let's continue from there.
T
All tasks completed - still having the same issue.
Razer.Speedcr0ss
Userlevel 7
th3thirdson
All tasks completed - still having the same issue.


That's noted. I replied to your PM.
CookiesCookie settings