I recently purchased Razer Kraken X headphones for $50 last January, and I noticed that if I look a certain way in VALORANT, I do not hear footsteps or the spike being defused. I noticed that it's only when something is behind or in front of me. This is devastating to my gameplay, as sound cues are essential and I can't hear people flanking. I made sure to get the 7.1 surround sound software, and tested it out. Everything works very well, just not in the front and back. How do I resolve this issue?