Razer Kraken X headphones - cannot hear sound in front or back of me in VALORANT, only left and righ

Discussion in 'Razer Cortex' started by SicilianOffense, Feb 7, 2021.

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  1. SicilianOffense

    SicilianOffense New Member

    I recently purchased Razer Kraken X headphones for $50 last January, and I noticed that if I look a certain way in VALORANT, I do not hear footsteps or the spike being defused. I noticed that it's only when something is behind or in front of me. This is devastating to my gameplay, as sound cues are essential and I can't hear people flanking.

    I made sure to get the 7.1 surround sound software, and tested it out. Everything works very well, just not in the front and back. How do I resolve this issue?
    pancholr and nishan3462 like this.
  2. nishan3462

    nishan3462 New Member

    pancholr likes this.
  3. Michelle-RazerCortex

    Michelle-RazerCortex Active Member Staff Member

    Hey there!

    Thank you very much for sharing your concern on our support board. Please do not hesitate to PM @Razer.Caziel
    together with more details.

    @Razer.Caziel Loop you in. Believe you are the right person to help him out.

  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @SicilianOffense @nishan3462
    There is a good chance that the post-processing isn't working right. You will want to perform a clean installation of Synapse then recalibrate THX Spatial Audio. You will also want to switch from auto to manual on the THX tab and make sure Valorant is set to 7.1 surround sound. I also highly recommend that you disable HRTF in-game.

    PM me if the problem persists.

    @Michelle-RazerCortex Thanks again for the tag. :big_grin_:
    Michelle-RazerCortex likes this.
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