razer lancehead (TE) problems because of win 10 firewall

Discussion in 'Razer Support' started by Mos_One, Apr 19, 2019.

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  1. Mos_One

    Mos_One New Member

    3 days ago my brand new razer lancehead (TE) starts to go crazy. it moves, but the clicking buttons didnt work, pages on chrome are closing only by clicking on the top bar itself, and the only thing that fixes that is to close all the win 10 firewall. how can i fix this?

    update: the problems came back even though i shut down the win 10 firewall.
    i'm all out of ideas :slightly_sad: help! please
     
    Last edited by a moderator: Apr 20, 2019
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Can you put up a video of this happening so we can get a better understanding of your situation? Also, please change your nickname to something else as the current one appears to be a serial number.
     
  3. Mos_One

    Mos_One New Member



    what you see in the viedo: the scrolling wheel is stuck, im trying to pull the side bar with the mice but it doesn't work, then i can't click on anything. then i can move again but when i click on the chrome bar its closes (not on the X). when i open the pc window i cant close it, until i press ctrl+alt+del, then its ok for a while :\
     
    Last edited by a moderator: Apr 23, 2019
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Thanks for the clip. Does this happen even without Synapse running in the background? Please send me a PM with the serial number of your Lancehead TE. I'll take it from there.
     
  5. Mos_One

    Mos_One New Member

    yes, it happen even without Synapse running in the background.
    Does the device is malfunction, or is it an update problem?
     
    Last edited: Apr 24, 2019
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