Razer Mamba Elite | Razer Insider

Razer Mamba Elite

  • 28 September 2019
  • 1 reply
  • 460 views
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hello, guys, today i received my Mamba Elite but when i unboxed it and connected to pc it started to has a weird backslash when i move mouse it's sounds like squishy sound inside the mouse so my questions is this >
if i registered my mouse with serial number on the site, how i can send my mouse to the razer to get replacement?
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xCryptik
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How to make a Limited Warranty claim.

IF YOU PURCHASED THE PRODUCT FROM A RAZER RESELLER, PLEASE CONTACT THE RAZER RESELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM. If your Razer reseller is in the United States or Canada, they will only assist you with your warranty claim for 30 days from the date of your purchase, please follow the steps below if it has been more than 30 days from the date of your purchase.

If you are unable to return the Product to the Razer reseller for whatever reason, or if you have purchased the Product directly from Razer at www.razer.com, then please follow the steps below:

  • Go to support.razer.com/contact-us/ to obtain a Return Merchandise Authorization Number ("RMA Number") and Razer support address.
  • Note the RMA Number in a visible place on the outside of the package.
  • Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please visit www.razer.com/warranty for examples of a Valid Proof of Purchase.
  • Send the Product with RMA Number and Valid Proof of Purchase to the Razer support address provided by Razer customer support.

More details can refer to https://www.razer.com/warranty
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