Razer Mamba Tournament Edition will not scroll on Mac

Discussion in 'Razer Support' started by Maizexurban444, Mar 3, 2018.

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  1. Maizexurban444

    Maizexurban444 New Member

    Hi all,

    So I've owned this Razer Mamba Tournament Edition (Model No. RZ01-0137) for about 6 months now. Literally yesterday the up down scroll completely stopped working, while side to side scrolling did continue to work. Scrolling with other mice work but this does not. I did not have Razer Synapse installed.

    I then installed Razer Synapse (version 1.82.35) from the Razer website to try to remap the keys, however upon remapping the Scroll Up and Scroll Down commands to other keys that did not work either.

    I'm currently running Mac OSX 10.10.3 Yosemite on a early 2015 Macbook Pro retina. The mouse has been sitting on my desk since I owned it so it has never been crushed, dropped or anything like that. I would appreciate any sort of input and help. Thank you!
     
    jackcastrov likes this.
  2. Hi.

    I had the same problem. Fixed after a re-login Synapse.
     
  3. Maizexurban444

    Maizexurban444 New Member

    I relogged and it still does absolutely nothing. It annoys me that the lighting and everything is fine BUT the scroll wheel which again has never been crushed or anything like that. I also lost my receipt so I can't get warranty for this. Never buying razer again.
     
  4. Razer.Winteryang

    Razer.Winteryang Ice Bear Staff Member

    Hi! Have you tried using the mice on a Windows PC? If not, I would suggest you do it to further isolate the problem. You can also directly send me a PM so I can further assist you.

    *Just a heads up, I'll be moving this thread to the support board.
     
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