Razer Mouse Dock Pro Synapse Lighting Bug

Discussion in 'Razer Synapse' started by polyOldSilver348, Aug 28, 2022.

  1. polyOldSilver348

    polyOldSilver348 New Member

    I have the basilisk v3 pro and the mouse dock pro. I have Synapse 3 downloaded and everything is paired. The only issue I'm having is the mouse dock pro lightning will not turn off when the computer shuts down even though the option is selected. The mouse rgb will turn off, but the dock switches to rainbow rgb and never turns off. I have tried uninstalling and reinstalling synapse, but the issue is still present. I just wanted to make a post so hopefully Razer is aware of the issue.
     
    pancholr likes this.
  2. FiszPL

    FiszPL Well-Known Member VANGUARD

    Check your motherboard/laptop settings - maybe there's an option selected to give power to the USB even after computer shutdown. Or try different USB port without "powershare" function.
     
    pancholr likes this.
  3. polyOldSilver348

    polyOldSilver348 New Member

    That is definitely an option but defeats the purpose of the dock a little bit. If I cut the power to USB when my PC is off the mouse won't charge.
     
  4. FiszPL

    FiszPL Well-Known Member VANGUARD

    So there's probably no other choice. If you plug your dock directly into USB charger - it'll also should turn the lighting on.
     
    pancholr likes this.
  5. polyOldSilver348

    polyOldSilver348 New Member

    Yea maybe not. I had the basilisk ultimate and that option in synapse worked perfectly with that dock. It would shut off the rgb while the PC was off but would still supply power for charging. I just wished the turn lighting off when display is off option worked for this version.
     
  6. Lee_p77

    Lee_p77 New Member

    I had entirely the same issue. No problem with my prvs basilisk ultimate charging dock with the option "switch off lighting when display is turn off" ticked. However having the same option ticked does not turn off the lighting on this New Mouse Dock Pro. Unistalling and installing synapse doesnt help either. Hopefully Razer will address the issue ASAP.
     
  7. polyOldSilver348

    polyOldSilver348 New Member

    I resorted to turning the rgb off on the dock for now. If you shut down it'll keep the rgb off, so far anyway. However, if you put the PC to sleep it'll revert to the default lighting for whatever reason even if you have the rgb off in synapse.
     
    Lee_p77 likes this.
  8. InsoMia

    InsoMia Member

    Same issue here, it just wont turn off unlike the old dock. Only way was to turn off the RGB in synapse...
     
  9. Lee_p77

    Lee_p77 New Member

    Guess we just have to wait for more ppl to complain to this thread and hopefulli Razer do smething abt it.
     
  10. FiszPL

    FiszPL Well-Known Member VANGUARD

  11. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    FiszPL likes this.
  12. dcarpenter85

    dcarpenter85 New Member

    This bug is affecting me as well. Super annoying. I also have another issue where the RGB for the mouse and the dock both get stuck to the breathing red/orange/green pattern after undocking the mouse. I have to power the mouse off, wait a few seconds for the dock to reset to its assigned RGB profile, and then turn the mouse back on.
     
    ObiBenBinomi likes this.
  13. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Please uninstall the Razer Synapse 3.0. Then download the Razer Driver Clean-up tool: https://rzr.to/Tf53xj, and install the app. Restart the computer and reinstall the software and see if it helps.
     
  14. dcarpenter85

    dcarpenter85 New Member

    Hi there, I already have a ticket in with Razer support regarding this issue. It is looking to be a Synapse bug. They are working with the engineering team to duplicate the problem and implement a fix.
     
    ObiBenBinomi likes this.
  15. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Thanks for sharing this info. If you need additional assistance, please send me a PM, including your case number so I can check your escalated ticket's progress.
     
  16. ObiBenBinomi

    ObiBenBinomi New Member

    I have the exact same issue. RGB works fine, but as soon as I take the mouse off the charging dock, both go to breathing mode. Turning the mouse off and on again helps. Could you please let me know if you get any news from the support team?

    Thanks a lot!
     
  17. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    I recommend submitting a case by clicking this link so our Support Team can see how many users are affected. Otherwise, send me a PM so I can help you start a support ticket.
     
    ObiBenBinomi likes this.
  18. ObiBenBinomi

    ObiBenBinomi New Member

    You're right, I'm sorry. I opened two support tickets (since I have both problems mentioned here) at the German speaking support page. Thanks for the reminder.
     
  19. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    You're welcome! You can also send me the case number so I can help move things along and speed up the escalated ticket's progress.
     
  20. Cyanide_razer

    Cyanide_razer New Member

    Same issue here with the pro dock. Dock from viper ultmate works flawlessly.
     
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