Razer Naga Chroma | Razer Insider

Razer Naga Chroma

  • 31 October 2019
  • 1 reply
  • 2 views
Z
Hi everybody,

I own a Razer Naga Chroma and since approximately 1 year, I have some issues with the tracking of this mouse. The pointer stops each time I raise my mouse more than 2 cm over my mousepad (not a Razer one).I saw a lot of people having the same issue on forums, and a solution was to use the calibration option of Razer synapse, so I did it and it doesn't work that much, the pointer doesn't jump anymore when I raise the mouse, but it sometimes suddenly moves on the vertical axis, + I have to repeat the operation each time I turn my PC on.

So please if you have any idea to solve this, tell me. Ty
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1 Reply

Razer.Speedcr0ss
Userlevel 7
Hey there! Thanks for sharing this on your Support thread. Have you tried updating the mouse using Razer Synapse 2.0? Does the issue persist even when connecting it to a different port in your PC or computer with Razer Synapse? Please check if the same behavior happens when logged in using a guest or dummy Razer Synapse account.
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