Razer Naga Epic Chroma Move Randomly

Discussion in 'Razer Support' started by Luciano.cgp, Nov 14, 2018.

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  1. Luciano.cgp

    Luciano.cgp New Member

    I bought the Razer Naga Epic Chroma and in the first one hour using it i noticed that when i'm click holding, to drag an item or fixate camera for agil moves ingame (wow) it would unregister the click even though i'm still holding mouse button. Reading some guides I ended up fixing it by changing the polling rate in synapese to minimun (125). But besides that, the Naga Epic is jumping aroud screen without any mice movement. trying to fix that I bought the mousepad Vespula V2 and also clean my mouse with a soft brush, but doens't work, still jumping aroud the sreen like showing in YouTube link below (this video it isn't mine, is just an exemplo how my naga is acting):


    Please if possible, help me solve this inssue.
     
    Luciano.cgp, Nov 14, 2018
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  2. razer.redpanda

    razer.redpanda Guardian of the Forest Staff Member

    Hello! Let me help you out. Have you tried to reinstall Synapse? If not yet, please do and let me know how it goes.
     
    razer.redpanda, Nov 15, 2018
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  3. Luciano.cgp

    Luciano.cgp New Member

    Yeah i did it. But didn't work, still happening.
     
    Luciano.cgp, Nov 15, 2018
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  4. razer.redpanda

    razer.redpanda Guardian of the Forest Staff Member

    Thanks for the reply. How about another PC? Does the same thing happen?
     
    razer.redpanda, Nov 16, 2018
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  5. Luciano.cgp

    Luciano.cgp New Member

    Yeah, same randomly jump.
     
    Luciano.cgp, Nov 17, 2018
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  6. razer.redpanda

    razer.redpanda Guardian of the Forest Staff Member

    Thanks for the reply. Please try to clean the sensor using a Q-Tip slightly damp with rubbing alcohol and then let the sensor dry for (5) minutes before attempting to use it. Let me know how it goes.
     
    razer.redpanda, Nov 17, 2018
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  7. Luciano.cgp

    Luciano.cgp New Member

    I did, but nothing better happened, same randomly jump persists.
     
    Luciano.cgp, Nov 22, 2018
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  8. razer.redpanda

    razer.redpanda Guardian of the Forest Staff Member

    Got that. I sent you a PM so let's continue there.
     
    razer.redpanda, Nov 23, 2018
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