Razer naga hex mouse refusing to work | Razer Insider

Razer naga hex mouse refusing to work

F
So as title suggest my razer naga hex "league of legends" edition is not detected on my pc or is refusing to work.
https://images-na.ssl-images-amazon.com/images/I/81XYZdaIAnL._SX355_.jpg

Troubleshoot ive done so far:
before all this i will say this mouse was completely functional but started to not respond ever since i pluged my usb flash drive into my pc "flash drive is safe and had no viruses nor was it in any malfunction" after that my mouse decided to shut down and not come back up even after pluging out usb

Well first thing that was intresting to me was if there is 2 ports next to each other and one of them say ware taken by keyboard or camera or smth else when i would plug my mouse into it not only my mouse would not connect but it would also disconect device next to it keyboard camera ect ... ive tried leaving it alone and using every usb port there is but no nothing happens so for the moment i left it in in hopes that windows update will detect it somehow.

There is 2 usb ports that do give me and error on windows when i plug into them and that it has insufficient power and i know they did it also allowed me to realize that pc does detect input of my mouse but it prob does not know what it is

Ive deleted all drivers related to this mouse and reinstaled synapse over a few times and tried downloading drivers again but it seems that even synapse does not detect my mouse it downloads all other drivers but not my mouse (getting my hands on actual drive file i could prob fix this issue)

That said my device manager does not detect any new input of this mouse when i plug it it and pc does not make any action to recognize it

Its not first time this has happen but all the previous times i dont remember how i solved it but it was similar to this.
If you have any idea how to fix this it would save me a ton of time :)
Thanks in advance!!!
This topic has been closed for comments

2 Replies

H
Got the same problem here, with my NAGA 2012. Suddently, it's not recognized by windows anymore... Already tried to uninstall - restart - reinstall drivers and software with no luck so far.

I suspect a change in the registery from RAZER home site...

Any idea someone ?
R
freshLavenderRosedome925
So as title suggest my razer naga hex "league of legends" edition is not detected on my pc or is refusing to work.
https://images-na.ssl-images-amazon.com/images/I/81XYZdaIAnL._SX355_.jpg

Troubleshoot ive done so far:
before all this i will say this mouse was completely functional but started to not respond ever since i pluged my usb flash drive into my pc "flash drive is safe and had no viruses nor was it in any malfunction" after that my mouse decided to shut down and not come back up even after pluging out usb

Well first thing that was intresting to me was if there is 2 ports next to each other and one of them say ware taken by keyboard or camera or smth else when i would plug my mouse into it not only my mouse would not connect but it would also disconect device next to it keyboard camera ect ... ive tried leaving it alone and using every usb port there is but no nothing happens so for the moment i left it in in hopes that windows update will detect it somehow.

There is 2 usb ports that do give me and error on windows when i plug into them and that it has insufficient power and i know they did it also allowed me to realize that pc does detect input of my mouse but it prob does not know what it is

Ive deleted all drivers related to this mouse and reinstaled synapse over a few times and tried downloading drivers again but it seems that even synapse does not detect my mouse it downloads all other drivers but not my mouse (getting my hands on actual drive file i could prob fix this issue)

That said my device manager does not detect any new input of this mouse when i plug it it and pc does not make any action to recognize it

Its not first time this has happen but all the previous times i dont remember how i solved it but it was similar to this.
If you have any idea how to fix this it would save me a ton of time :)
Thanks in advance!!!


Hi there, @freshLavenderRosedome925! Allow me to step into this to help you out with your Razer Naga Hex League of Legends Edition mouse. Can you send me the serial number of your mouse through PM? Make sure to add the link of this thread. Let's continue from there.



HaKNoT
Got the same problem here, with my NAGA 2012. Suddently, it's not recognized by windows anymore... Already tried to uninstall - restart - reinstall drivers and software with no luck so far.

I suspect a change in the registery from RAZER home site...

Any idea someone ?


Hi there, @HaKNoT! Let's check what we can do with this one. For us to start, send me a PM of the serial number of your Razer Naga 2012 together with the link of this thread. I'll see you there.
CookiesCookie settings