Razer Naga Pro tracking issues

Discussion in 'Mice and Surfaces' started by Bub3n, Feb 19, 2021.

  1. Bub3n

    Bub3n New Member

    Hello, i have big problems with my mouse Razer Naga Pro, look on video:

    You can see how cursor jump, lt looks like "lags", it loosing connection, tracking problem or idk.

    I have updated firmware, did calibration in my Synapse 3.0...
    Someone know what is problem?

    Using Hyperspeed 2,4GHZ connection.

    Thx for Help.
    Last edited: Feb 19, 2021
  2. Bub3n

    Bub3n New Member

    No one?...
  3. jakw0lf

    jakw0lf Well-Known Member

    Did you configure the DPI from Synapse 3? And what is it set to?

    Also the 2.4ghz dongle of the NPro, is it connected on the direct USB port of the pc/laptop or on a USB hub?
  4. -Mr.Nobody-

    -Mr.Nobody- Member

    in my experience of Razer Wireless Mice that i owned. idk if this bug or glitch. what i do. is
    • removing the device from ur pc,
    • restart ur pc
    • And then reconnect the device.
    • then start over from calibration etc that u need for ur mice. This should do the trick
  5. Bub3n

    Bub3n New Member

    Yes i configured DPI on Synapse 3.
    Both USB connection have this issue. Its not permanently, its once in 5 minutes (cca) and sometimes i need to remove and then put back USB connector of mouse.
  6. Bub3n

    Bub3n New Member

  7. -Mr.Nobody-

    -Mr.Nobody- Member

    have u tried this ?
  8. FiszPL

    FiszPL Well-Known Member VANGUARD

    I'd try mouse on some live USB linux (just boot up linux from USB stick, and check the mouse behaviour). If it will do the same - check on different PC.

    Be sure, that mouse (or dongle) is NOT connected to USB HUB.

    If there's still tracking problem on different computer - there might be congestion on 2.4GHz wireless. Be sure, that you're not using your mouse near microwave (it kills 2.4GHz signal, when it's working).
  9. Bub3n

    Bub3n New Member

    Mause is ok if its connected by cable. USB is in motherboard USB.
    Microwave is 5 meters behind 2 walls.
    I iwll try mouse on other PC.
  10. Bub3n

    Bub3n New Member

    Removing from PC, do you mean unplug USB? Or uniinstall Razer Synapce, win driwers?
  11. FiszPL

    FiszPL Well-Known Member VANGUARD

    Ok, it happened from the 1st day? or afer 1 week / month / year etc.
    Did something changed in your environment (new RF device, access point, bluetooth device etc)?

    Removing - he probably mean to just unplug device from USB port.
  12. -Mr.Nobody-

    -Mr.Nobody- Member

    im so sorry for missunderstanding, "removing" that what i mean is clear uninstall the driver
    if you go to bluetooth setting there is list of device that are connected to ur pc, u can removed from there and uninstall the drive with 3rd party app such as ccleaner etc
  13. castbitBole306

    castbitBole306 New Member

  14. magictim

    magictim Well-Known Member

    May I ask what software for the recording screen?

    For your problem, it might be some signal collusion. I had a similar issue back in the day while I am using a cheap wireless mouse.

    Somehow it constantly disrupted the signal when I place my phone nearby.

    It might have some interference with either wifi or mobile radio.
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