Razer Naga Pro Wireless not working when unplugged

Discussion in 'Razer Support' started by bobitoz, Jun 10, 2021 at 10:29 PM.

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  1. bobitoz

    bobitoz New Member

    Razer Naga Pro Wireless not working when unplugged.

    As the title says as soon as I unplug the mouse it shuts off completely and does not respond until I plug the USB cord back in.

    Things I have already done:
    -Undated the firmware
    -Plugged it into a wall wart (it works with the wall wart, connecting to the computer via wireless)
    -Updated Synapse, Synapse indicates the mouse is at %100 charge, when I unplug the mouse it no longer sees the mouse.
    -Left it plugged in for at least 5 hours (the time indicated it takes to fully charge)

    Please help, I bought this specifically for the wireless feature, as I already have a Naga Trinity
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    When did the issue start? Have you tried connecting it to a different computer and check if it behaves the same? Please send me the serial number of your Razer Naga Pro via PM so I can take a closer look of its issue and assist you accordingly. Let's continue from there.
     
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