Razer Naga Pro Wireless not working when unplugged | Razer Insider

Razer Naga Pro Wireless not working when unplugged

  • 11 June 2021
  • 1 reply
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Razer Naga Pro Wireless not working when unplugged.

As the title says as soon as I unplug the mouse it shuts off completely and does not respond until I plug the USB cord back in.

Things I have already done:
-Undated the firmware
-Plugged it into a wall wart (it works with the wall wart, connecting to the computer via wireless)
-Updated Synapse, Synapse indicates the mouse is at %100 charge, when I unplug the mouse it no longer sees the mouse.
-Left it plugged in for at least 5 hours (the time indicated it takes to fully charge)

Please help, I bought this specifically for the wireless feature, as I already have a Naga Trinity

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Userlevel 7
bobitoz
Razer Naga Pro Wireless not working when unplugged.

As the title says as soon as I unplug the mouse it shuts off completely and does not respond until I plug the USB cord back in.

Things I have already done:
-Undated the firmware
-Plugged it into a wall wart (it works with the wall wart, connecting to the computer via wireless)
-Updated Synapse, Synapse indicates the mouse is at %100 charge, when I unplug the mouse it no longer sees the mouse.
-Left it plugged in for at least 5 hours (the time indicated it takes to fully charge)

Please help, I bought this specifically for the wireless feature, as I already have a Naga Trinity


When did the issue start? Have you tried connecting it to a different computer and check if it behaves the same? Please send me the serial number of your Razer Naga Pro via PM so I can take a closer look of its issue and assist you accordingly. Let's continue from there.