Razer Naga Trinity Mouse - Synapse now requiring admin | Razer Insider

Razer Naga Trinity Mouse - Synapse now requiring admin

  • 20 October 2020
  • 2 replies
  • 116 views

I'm pretty frustrated, I've been using this great mouse for three months now and it was fine. I have macros assigned to many of the buttons to automate a lot of my work. Razer Central was installed and I have to click Central and "run synapse" each morning, never had an issue.

Yesterday my computer froze up and when it rebooted, I now require admin elevation and it asks "do you want to make changes to your computer" when Synapse tries to load. Razer Central still in system tray without issue.

I do NOT have admin rights and I cannot get support to allow it. How can I get back to non-elevated request? I'm not sure what caused it. I did crash before this happened, maybe it's trying to write some log file or something? If so, how can I 'finish' that so that it doesn't try to elevate again?

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2 Replies

Nobody replied, but anyone looking in future... I had IT put admin password in and the program ran as normal. It then kept working each time I restarted my computer. My best guess was it was trying to write a 'crash log' file and that was 'making changes to my computer' that flagged the administrator prompt.

This mouse is fantastic for business users; being able to program macros and common actions to many mouse buttons to automate many work functions is great... but that market usually has corporate-controlled computers and an admin prompt for simple mouse functionality shouldn't happen. Please fix Razer.
thinkTelemagenta027
Nobody replied, but anyone looking in future... I had IT put admin password in and the program ran as normal. It then kept working each time I restarted my computer. My best guess was it was trying to write a 'crash log' file and that was 'making changes to my computer' that flagged the administrator prompt.

This mouse is fantastic for business users; being able to program macros and common actions to many mouse buttons to automate many work functions is great... but that market usually has corporate-controlled computers and an admin prompt for simple mouse functionality shouldn't happen. Please fix Razer.

hello. I amhaving the same issue,pls can you say again how you fixed it being a bit more specific?im a total nub 🙂 thanks anyway