Razer Nari disconnects constantly | Razer Insider

Razer Nari disconnects constantly

  • 9 December 2019
  • 7 replies
  • 7 views
J
Hey!
I just bought a new Razer Nari headset and I tried to use it (after charging it), but it keeps disconnecting... Ii plays good audio for like 15 seconds, and then I keep hearing the sound of the headset disconnecting and connecting. Also, the sounds are cracking and it reconnects (for like 2 seconds). I also realized that it messes up my Chroma Studio when it starts disconnecting and reconnecting. When I went on Synapse and clicked on Chroma Studio, the app crashed...

I tried uninstalling and re-installing Synapse, changing the USB port of the Nari's bluetooth connector and nothing changed...
Can someone help me with this?
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7 Replies

F
same, it was suggested to put in a 3.0 port which i did but the issue keep happening
C
Me too there no obstacles still BEEPING. The software is garbage constant NOT responding and the support is not answering
F
camperahead
Me too there no obstacles still BEEPING. The software is garbage constant NOT responding and the support is not answering

i sent an email yesterday but their support through email take forever. i had my orbweaver being defective and it took 3 months to get something done... i'm not sure how long i will tolerate this but im considering switching my setup to corsair or logitech
R
Hey i recently bought a razer nari and have the same issue except i realized my headset disconnects even if i remove from my head or i move to much in my chair but even if i stay unmoved it disconnects to the light is not showing (don't know the reasons)but the music works brightness turned on with 80% still no light on the sides though i set on with synapse 3 and the blue led that supposed to show if its connected is also not taking effect all it shows one blink when connects that's all, in the small guidebook i got says it is only correct if the blue led is on static... is my headset broken ?
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Sorry to hear about your Razer Nari concerns. Have you recently updated your Razer Synapse 3.0 and the headset's firmware? Also, have you contacted our Support Team via phone, chat or email? Please send me your headset's serial number or case number via PM. I'll pick it up from there.
M
Bonjour même problème avec mon casque, et en plus je ne peux installer le logiciel sur mon pc du bureau a cause du par-feu (j boss en openspace), j'ai appareiller le casque mais pareil, le led bleu ne reste pas allumer et le casque s'éteint au bout d'un moment.
Merci pour votre retour.
Razer.Speedcr0ss
Userlevel 7
MagusKNS
Bonjour même problème avec mon casque, et en plus je ne peux installer le logiciel sur mon pc du bureau a cause du par-feu (j boss en openspace), j'ai appareiller le casque mais pareil, le led bleu ne reste pas allumer et le casque s'éteint au bout d'un moment.
Merci pour votre retour.


Hi there! Thanks for posting your inquiry here. I can better assist your concern if you communicate with me in English. Please send me a PM by clicking this link. Let's continue from there.
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