Hello, two days ago my Headset suddenly stopped working during a call. Replugged and worked, for 5 minutes. Since then it won't connect at all to the Dongel and Dongel gets recognized as Avnera Av6301 from my PC.
I tried basically all Forum given solutions, nothing works.
Headset: Razer Nari
Tried Solutions:
- using a different USB Port
- reinstalling Razer Software
- using the DongelRecovery Tool -> won't see the Dongel, therefore no Recovery possible
- using the RazerNariPairingUtility -> will say update required, but fail with saying the firmware update of the wireless receiver failed
(of course I restarted the PC, Headset, replugged the dongel in different Ports etc., and yes I also tried all of the above on a different device)
If anyone has an Idea of what I can do, it woudl be greatly appreciated.
greetings Jay
This topic has been closed for comments
I got the same issue here with you, and i've try everything i can (including your Tried solutions). This issue has been exist for 1 year for me, it happened 2 month after i purchased it. Not sure if its the problem from hardware(Dongle), but i can't trust razer headset anymore.
honestly it sucks but the solution i found was when you look at the dongle if you carefully break the shiny black piece off it works fine i did this about a month ago and ever since it has worked fine i have the razer nari ultimate I've seen multiple people do it so far and have it work but do it at your own risk i repeat do it at your own risk
Hi i Agree with Shadow_Universe's method. It worked for me.
Userlevel 7
- Razer Support
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4 August 2021
JayTheFerret
Hello, two days ago my Headset suddenly stopped working during a call. Replugged and worked, for 5 minutes. Since then it won't connect at all to the Dongel and Dongel gets recognized as Avnera Av6301 from my PC.
I tried basically all Forum given solutions, nothing works.
Headset: Razer Nari
Tried Solutions:
- using a different USB Port
- reinstalling Razer Software
- using the DongelRecovery Tool -> won't see the Dongel, therefore no Recovery possible
- using the RazerNariPairingUtility -> will say update required, but fail with saying the firmware update of the wireless receiver failed
(of course I restarted the PC, Headset, replugged the dongel in different Ports etc., and yes I also tried all of the above on a different device)
If anyone has an Idea of what I can do, it woudl be greatly appreciated.
greetings Jay
You can update the headset's driver by following the steps here. Also, I would not recommend breaking any parts in the dongle as it can potentially damage it and would void its warranty. I’ll be locking this thread now. Feel free to send me a PM anytime or visit our self-help options should you have other questions or concerns.
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