Razer Nari Dongle Issue | Razer Insider

Razer Nari Dongle Issue

  • 24 February 2020
  • 20 replies
  • 11 views
G
Hi,
My razer nari does not work, the dongle is recognized as Avnera av6301.
Tried the dongle recovery tool, but get "no action required"(https://support.razer.com/articles/1588406641)

Could you please help me ?

Best Regards
This topic has been closed for comments

20 Replies

C
Having the same issue, please help.
G_Leland
Userlevel 3
Giangufo88
Hi,
My razer nari does not work, the dongle is recognized as Avnera av6301.
Tried the dongle recovery tool, but get "no action required"(https://support.razer.com/articles/1588406641)

Could you please help me ?

Best Regards

citysharpBuff155
Having the same issue, please help.


Both of you need to reconnect USB dongle, until soft will recognize it.
Razer.Speedcr0ss
Userlevel 7
Giangufo88
Hi,
My razer nari does not work, the dongle is recognized as Avnera av6301.
Tried the dongle recovery tool, but get "no action required"(https://support.razer.com/articles/1588406641)

Could you please help me ?

Best Regards


Hi there! Thanks for posting your Razer Nari's concern here. Have you tried updating its USB dongle by connecting it via Razer Synapse?

Hey everyone! If the issue is still not fixed. Please send me a PM together with your headset's serial number. Let's continue from there.
Stormhoves
Userlevel 1
Same here ! Waiting for info on the fix if you found one !
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your Razer Nari concern here. If updating the headset's dongle using the recovery tool didn't help, please send me a PM so I can assist. Let's continue from there.
I
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your Razer Nari concern here. If updating the headset's dongle using the recovery tool didn't help, please send me a PM so I can assist. Let's continue from there.

J'ai le problème a mon tour ! Je ne sait pas quoi faire avec mon razer nari ultimate il ne arche plus avec la clé usb et le micro ne marche pas avec le fil.
S
hi i've tried everything and my issue 6 month ago so and i bought the device almost 1 year and nothing happened sometime connected sometime not 5 mins ago i a video for that issue the video creator disassemble the dongle but for me im freaking out about doing that so u better to find out how fix that problem
S
Razer.SpeedCr0ss
Hey everyone! Thanks for posting your Razer Nari concern here. If updating the headset's dongle using the recovery tool didn't help, please send me a PM so I can assist. Let's continue from there.



hi i've tried everything and my issue 6 month ago so and i bought the device almost 1 year and nothing happened sometime connected sometime not 5 mins ago i a video for that issue the video creator disassemble the dongle but for me im freaking out about doing that so u better to find out how fix that problem
Razer.Speedcr0ss
Userlevel 7
sherifelbakry
hi i've tried everything and my issue 6 month ago so and i bought the device almost 1 year and nothing happened sometime connected sometime not 5 mins ago i a video for that issue the video creator disassemble the dongle but for me im freaking out about doing that so u better to find out how fix that problem


Hey there! Thanks for posting your concern here. Have you tried updating the headset's firmware using the Razer Nari pairing utility guide? Ensure that the Razer Synapse 3 is close while updating its firmware. Feel free to send me a PM should you need additional assistance.
M
Hi team,

I'm encountering the same issue with avnera av6301 detection when plugging the dongle,

can you please help me with that ?

thank you very much !

best regards,
Mehdi Nafaa
M
Same for me! They deleted my last comment, so I'll say it again: they don't have any dongle "stocks" to replace it ... it's Razer ...
They ask me to contact them in "several weeks", but nothing indicates that they will have stock again ...

I believe this is the last time I will buy a Razer item.
G
Hello,

I have the same Issue here with my Razer Nari in my computer. I reinstalled the windows 10 a lot times today and the updates but the dongle recognized as Avnera Av6301.

USB 2.0, with cable, USB 3.0 I tried everything here today but don’t works more.

Can you please help me with that ?
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Have you tried updating the dongle on a different computer? Feel free to send me a PM should you need additional assistance.
E
Hi , same issue. so bored about this.
I7 10700k - MSI Z490 Pro A - 32go memory - GTX 1070 OC - Asus ROG STRIX XG32VQR Razer Mamba Elite - Razer Cynosa Chroma - Razer Nari Ultimate - Razer Base Station Chroma - Razer Firefly - Razer Leviathan Waiting for the Razer Raptor !
Razer.Speedcr0ss
Userlevel 7
Evann95280
Hi , same issue. so bored about this.


I replied to your PM. I'll wait for your follow-up.
L
Hi same issue here. will send you a PM
Razer.Speedcr0ss
Userlevel 7
leaxgl
Hi same issue here. will send you a PM


Please send me a PM too. I'll pick it up from there.
R
Hi,
I have the same Problem as many others here.
If I connect the dongle it is discovered as the Avrena 6301.
What should I do?
On a second device its the same. but it started there yesterday before it was all ok.
I used the dongle recovery tool, once it said that there is an update

Adapter-Version: Headset-Version:15
Newest Version: 14 Newest Version: 14

But if i click UPDATE it crashes.

I think the dongle is damaged. But at the beginning it runs perfekt and i do nothing than pull it out in push it in..

What should I do?
Razer.Speedcr0ss
Userlevel 7
RazerHennes
Hi,
I have the same Problem as many others here.
If I connect the dongle it is discovered as the Avrena 6301.
What should I do?
On a second device its the same. but it started there yesterday before it was all ok.
I used the dongle recovery tool, once it said that there is an update

Adapter-Version: Headset-Version:15
Newest Version: 14 Newest Version: 14

But if i click UPDATE it crashes.

I think the dongle is damaged. But at the beginning it runs perfekt and i do nothing than pull it out in push it in..

What should I do?


If you are using the Razer Nari, please download its pairing utility software here. Let me know if it helps.
R
No Help that ist the Dongle recovery Tool i meant.
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