Razer Nari- Multiple issues. | Razer Insider

Razer Nari- Multiple issues.


Hello!, From amazon i ordered a Razer Nari (not ultimate) on the 9th of April and arrived to my house on the 13th of April.
Previously I had a kraken 7.1 and I also own a Cynosa KB, a mamba tournament Mouse & a Hammerhead BT.

After two days of using the Nari I started noticing this problems for which I contacted support through Twitter wondering if they know about any known fix for what could possibly be a known issue, they weren't of much help (mind that I performed extensive troubleshooting on my own) I'm gonna disclose the T-shooting steps per issue as best I can remember.


  • Headset not charging... properly:
    Out of the box it didn't charge by connecting it to a USB brick (my phone's, which is new, acquired a month back) It gets a faint red light when connected to the brick, left it overnight, doesn't charge, then I attempted to charge it via the laptop's USB= same result.
    3 Different USB power bricks = Same result, faint light, no charge.
    5 USB cables tested= same result
    Different USB port in different computers (3 others) = Same result.
    Solution? = Connecting the headset via USB along the 3.5mm cable, both cables must be connected for it to charge and show a red bright LED ending with a bright green LED after a few hours. Is this normal? New firmware release required from razer? Imagine the complication... clearing a USB port, juggling two cables, just to get the thing to charge for its next use...

  • Cracking/robotic Mic noise:
    This particular issue, I started knowing about it even before getting the Nari, A friend recently got a Nari as well and we noticed the problem first with him while gaming using discord.
    My friend & Razer's twitter support suggested A Firmware update which brings to Issue 3.(read on)
    Uninstalled Synapse & Win Registry removal & drivers removed: Clean synapse reinstall = Same issue.
    Tested headset(mic) on other PCs = Same result
    Different voice chats tested: Steam, discord, skype = same result
    Clean Boot/startup apps removal= Same issue.
    Thinking it could be a software issue, started tweaking Synapse settings.
    Solution: Turning Ambient Noise reduction OFF in synapse = the issue stopped while gaming/chatting with friends over voice chats with this mic enhancement off.


  • Firmware updater not detecting the headset:
    The friend with Issue 2. suggested I do a firmware update to the headset since he noticed there was an update for it. So I tried.
    The steps in the updates are: Connect the dongle, and once detected it requests the headset to be connected= headset not detected.
    5 USB cables tested = same result
    Solution = Connecting the headset with BOTH, the usb cable & the 3.5mm cable, it gets the headset detected by the updater. Update not required, Latest version already installed from factory.


  • THX not starting up / not working:
    I like to use speakers during the day, headset at night....neighbors...
    For this transition I have to change the Default audio device in windows from speakers to THX Spatial-Synapse.
    When using a full screen app ( with somewhat resource exclusivity) it won't allow the change to happen, The audio will get routed to the headset, but it won't be THX, but stereo.
    Solution= Exit app & attempt change, if not, restart PC so the THx process loads properly along with the headset & windows default device. Not seamless at all.


  • Bass lowers/ overwhelms other audio:
    When gaming, watching a movie, or music even, And there's a heavy bassy noise it lowers the rest of the audio (voices, effects, etc) making it quite an annoying and uneven experience since the ups and downs are quite noticeable.
    Synapse settings tweaking = Same result.
    Solution = I don't have one, workaround: Turn Sound normalization off in enhancements helps and lowering the deep/bassy freq in the EQ, but still quite noticeable.

    Razer support, Help? solutions? release fixes pls?
    For a product that is bit over a month old and I have to keep Tshooting/ juggling workarounds everyday since the second day of getting it to make it work, it clearly isn't a plug and play device, I'm dissatisfied with it, even though I love the brand, but I just can't recommend this product to anyone.
    Can i return it? Can I get a refund/giftcard?
    I dunno gimme a solution please....

This topic has been closed for comments

11 Replies

Saged
Hello!, From amazon i ordered a Razer Nari (not ultimate) on the 9th of April and arrived to my house on the 13th of April.
Previously I had a kraken 7.1 and I also own a Cynosa KB, a mamba tournament Mouse & a Hammerhead BT.

After two days of using the Nari I started noticing this problems for which I contacted support through Twitter wondering if they know about any known fix for what could possibly be a known issue, they weren't of much help (mind that I performed extensive troubleshooting on my own) I'm gonna disclose the T-shooting steps per issue as best I can remember.


  • Headset not charging... properly:
    Out of the box it didn't charge by connecting it to a USB brick (my phone's, which is new, acquired a month back) It gets a faint red light when connected to the brick, left it overnight, doesn't charge, then I attempted to charge it via the laptop's USB= same result.
    3 Different USB power bricks = Same result, faint light, no charge.
    5 USB cables tested= same result
    Different USB port in different computers (3 others) = Same result.
    Solution? = Connecting the headset via USB along the 3.5mm cable, both cables must be connected for it to charge and show a red bright LED ending with a bright green LED after a few hours. Is this normal? New firmware release required from razer? Imagine the complication... clearing a USB port, juggling two cables, just to get the thing to charge for its next use...

  • Cracking/robotic Mic noise:
    This particular issue, I started knowing about it even before getting the Nari, A friend recently got a Nari as well and we noticed the problem first with him while gaming using discord.
    My friend & Razer's twitter support suggested A Firmware update which brings to Issue 3.(read on)
    Uninstalled Synapse & Win Registry removal & drivers removed: Clean synapse reinstall = Same issue.
    Tested headset(mic) on other PCs = Same result
    Different voice chats tested: Steam, discord, skype = same result
    Clean Boot/startup apps removal= Same issue.
    Thinking it could be a software issue, started tweaking Synapse settings.
    Solution: Turning Ambient Noise reduction OFF in synapse = the issue stopped while gaming/chatting with friends over voice chats with this mic enhancement off.


  • Firmware updater not detecting the headset:
    The friend with Issue 2. suggested I do a firmware update to the headset since he noticed there was an update for it. So I tried.
    The steps in the updates are: Connect the dongle, and once detected it requests the headset to be connected= headset not detected.
    5 USB cables tested = same result
    Solution = Connecting the headset with BOTH, the usb cable & the 3.5mm cable, it gets the headset detected by the updater. Update not required, Latest version already installed from factory.


  • THX not starting up / not working:
    I like to use speakers during the day, headset at night....neighbors...
    For this transition I have to change the Default audio device in windows from speakers to THX Spatial-Synapse.
    When using a full screen app ( with somewhat resource exclusivity) it won't allow the change to happen, The audio will get routed to the headset, but it won't be THX, but stereo.
    Solution= Exit app & attempt change, if not, restart PC so the THx process loads properly along with the headset & windows default device. Not seamless at all.


  • Bass lowers/ overwhelms other audio:
    When gaming, watching a movie, or music even, And there's a heavy bassy noise it lowers the rest of the audio (voices, effects, etc) making it quite an annoying and uneven experience since the ups and downs are quite noticeable.
    Synapse settings tweaking = Same result.
    Solution = I don't have one, workaround: Turn Sound normalization off in enhancements helps and lowering the deep/bassy freq in the EQ, but still quite noticeable.

    Razer support, Help? solutions? release fixes pls?
    For a product that is bit over a month old and I have to keep Tshooting/ juggling workarounds everyday since the second day of getting it to make it work, it clearly isn't a plug and play device, I'm dissatisfied with it, even though I love the brand, but I just can't recommend this product to anyone.
    Can i return it? Can I get a refund/giftcard?
    I dunno gimme a solution please....


Robotic mic sound same here . I changed my Logitech earphones for this nari ultimate and I know that I will feel sorry for that choice .
Oh and i forgot a 6th issue

6. Popping noise/ audio cutting out during high CPU usage.
While multitasking, such as gaming and watching a movie or listening to music, all on the same pc.
The audio from the game or even the movie starts cutting out, or even making a popping sound when getting a notification, Occurs while observing the Task manager and noticing a High CPU usage as is normal on apps such as games, but for some reason the audio output can't be handled by the headset/synapse
When there is no resource intensive app open, issue won't occur.
Using Speakers to multitask (gaming + movie/music/etc) No issue, headset/synapse is the only one with the problem.

Synapse clean reinstall (registry cleanup,drivers removal for all devices) = Same issue
Clean boot = Same issue
Realtek audio driver, shows as corrupted under device manager, Reinstalled= working temporarily.
Until the default audio device changing (speakers - headset) corrupts it again and the issue starts anew demanding another reinstallation of synapse and realtek driver.
Solution = None, constant reinstallations required. (uugh)
markoxxx
Robotic mic sound same here . I changed my Logitech earphones for this nari ultimate and I know that I will feel sorry for that choice .

Could you try, as suggested, turning the Ambient Noise reduction OFF under the mic settings in synapse and use voice chat to see if it helps? So you can be the third confirmation of this issue. Thanks 🙂
Saged
Could you try, as suggested, turning the Ambient Noise reduction OFF under the mic settings in synapse and use voice chat to see if it helps? So you can be the third confirmation of this issue. Thanks :)
Userlevel 3
Saged
Oh and i forgot a 6th issue

6. Popping noise/ audio cutting out during high CPU usage.
While multitasking, such as gaming and watching a movie or listening to music, all on the same pc.
The audio from the game or even the movie starts cutting out, or even making a popping sound when getting a notification, Occurs while observing the Task manager and noticing a High CPU usage as is normal on apps such as games, but for some reason the audio output can't be handled by the headset/synapse
When there is no resource intensive app open, issue won't occur.
Using Speakers to multitask (gaming + movie/music/etc) No issue, headset/synapse is the only one with the problem.

Synapse clean reinstall (registry cleanup,drivers removal for all devices) = Same issue
Clean boot = Same issue
Realtek audio driver, shows as corrupted under device manager, Reinstalled= working temporarily.
Until the default audio device changing (speakers - headset) corrupts it again and the issue starts anew demanding another reinstallation of synapse and realtek driver.
Solution = None, constant reinstallations required. (uugh)

Same issue on Kraken TE here. I have also a synapse 3 High CPU consumption at this time like 15-25%
Issue №2 confirmed on Krakens TE aswell, solution worked for me.
Issue №4 i connected to support about that problem and plus gave them symptoms (like mixer grey out/all the features like EQ and microphone adjusts stop working) and made it on full windows clean reinstal - support answered it is 3rd party programms and my OS corrupted files. KEKWait
If you want to look what is happening you may go to CMD - msinfo32 - file, export (chose where to save) scroll down to windows application errors and see that THX service consta crashing (this started to happen to me when windows 1909 version came out/ 2004 didnt fix the problem)
Zabania
Same issue on Kraken TE here. I have also a synapse 3 High CPU consumption at this time like 15-25%
Issue №2 confirmed on Krakens TE aswell, solution worked for me.
Issue №4 i connected to support about that problem and plus gave them symptoms (like mixer grey out/all the features like EQ and microphone adjusts stop working) and made it on full windows clean reinstal - support answered it is 3rd party programms and my OS corrupted files. KEKWait
If you want to look what is happening you may go to CMD - msinfo32 - file, export (chose where to save) scroll down to windows application errors and see that THX service consta crashing (this started to happen to me when windows 1909 version came out/ 2004 didnt fix the problem)

Indeed, THX process crash can be seen on windows event viewer as well. To suggest a Windows Reinstall is kind of extreme imo... did you do it? did it help? I used to work in Alienware support R&D and that step was only used by us as a super last resort.
Glad to know that at least one of my solutions helped...but still that's no solution at all.
Userlevel 3
Yes, i fully reinstalled windows in february and it was clean - like nothing was on PC except several games, syn3 and Streamlabs OBS - it continued to crash and some ntdll.dll file causes it. BUT my system is OK i made many scans on system file corruption aswell. There no 3rd party programms - something has a conflict with windows libraries and this is the reason.
Userlevel 3
I just didnt have issues № 1, 3, 5 since i have Krakens and not Nari
Even so, it confirms that most issues are software based, Synapse issues to be more precise...
:slightly_sad:
@Razer hello? Care to get involved? :frown_:
Userlevel 7
Saged
@Razer hello? Care to get involved? :frown_:


Hi Saged! I appreciate the workarounds that you've shared on this post. Are you still in contact with the Support Team? If yes, do you have a case number?

Hey everyone! I love to see that you are helping each other out. If the workaround has been exhausted and the issue persists, please contact our Support Team via phone or chat so you can get real-time assistance by clicking this link. Ensure that you've selected your preferred region/country at the top-right. I'll be locking this thread now. Feel free to post your concern on our support board or send any mods a PM.