Razer Nari - Sound keeps cutting out

Discussion in 'Razer Support' started by JNeeves, Nov 9, 2018.

  1. JNeeves

    JNeeves New Member

    Hi, I have recently bought a pair of Razer Naris and they are an amazing headset.. when the audio is actually playing through them.
    I have Razer Synapse 3 installed and updated and from the day I got this headset, I've noticed that audio will just cut out randomly. For example, when I am listening to music and there is no vocals or other "loud" noises the sound will just stop until a louder noise is played. It's almost like I have to have everything max volume to the point where my ears are bleeding for the sound to be constant. Of course, this is extremely annoying when I'm playing games which require constant audio. My audio cuts out because it's quiet because I'm being stealthy slowly walking and I can't hear anyone else walking until something loud like a gunshot which will then make the audio work again. Is this apart of what the Razer Nari is? Anyone having the same problem? Help!

    Thanks!
     
  2. Phantom1353

    Phantom1353 New Member

    I am having the same problem. Lots of people are actually. I open a support case with razer and they are looking into the logs to see what might be going on. Here is what I can say. I used the headset on my desktop with synapse 3. had this problem. Changed to my laptop with no synapse installed, I did not appear to have the problem. Then I install synapse 3 and I have the problem. Note that uninstalling synapse does not seem to fix it either.
     
  3. Soniczoom

    Soniczoom New Member

    I have noticed the same with background noises in Fortnite.
     
  4. Phantom1353

    Phantom1353 New Member

    Try this. Completely remove Razer Synapse 3 from your computer. Also remove Synapse 2 if you have it. Completely delete all files associated to Razer from Program files (x86) and from ProgramData (both located in the C drive. Program Data is a hidden folder). Now completely uninstall every razer product drivers from your machine. has to be ALL of them. Do this by going into Device Manager. Delete Drivers from Human interface devices, Keyboards, Mouse, and the sound. Restart your computer. Now, go into your game with your same volume setting and see if it happens.

    DO NOT REINSTALL SYNAPSE!!
     
  5. Soniczoom

    Soniczoom New Member

    Tbh. ive also noted a drop in sound and microphone quality, when synapse 3 is installed/started on win10.
    So im not wondered if that is actually causing most of the problems.
     
  6. Phantom1353

    Phantom1353 New Member

    I am very confident that it has something to do with Synapse 3. so far the recommendation I gave above has been working for me.
     
  7. JNeeves

    JNeeves New Member

    Thank you guys so much for replying, I'll give your advice a try and get back to you.
     
  8. Phantom1353

    Phantom1353 New Member

    Just and update for you. After a day the headset started cutting out again with my above recommendation. The headset is good and all. but not good enough to keep practically a useless item for how much it costed. I have returned the headset.
     
  9. JNeeves

    JNeeves New Member

    Yep, not fixed anything.. Waste of money, I mean I can't even be bothered returning it - I'm fed up with all this business. My Razer Man O' War headband snapped because of its poor strength, my Razer Mamba has tracking and some lighting issues and now my brand new Razer Naris are the best headset I've ever bought when they are working, but they are the worst headset I've ever owned at other times. I can't play games anymore that require a sense of awareness, I simply can't. The audio just stops playing whenever things get a tad bit quiet, even then it's not even quiet. Only will the sound work after something loud like a gunshot is heard, then the audio will work again and then turn off when it's quiet.

    If any Razer Staff / anyone in the community that can help me solve this issue, please reply.
     
  10. Razer.Winteryang

    Razer.Winteryang Winter Bear Staff Member


    This is certainly not the experience we want you to have with the product. If you can send me a message with the Synapse logs, I'd like to forward it to the Development Team.

    Were you given a case number? I'd like to take a peek on your case and send a follow-up on the designated team on the progress of this concern.
     
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