Razer Nari Static Issue

Discussion in 'Razer Support' started by SharkyCat, Feb 21, 2019.

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  1. SharkyCat

    SharkyCat New Member

    Hi, I have the Razer Nari Ultimate. It also was coincidentally my first Razer product. I've had it for about three months, and have been loving the headset. Suddenly, instead of sound, there was just static. I did searching online and found out that to get the sound dto work you have to uninstall Razer Synapse 3. I uninstalled it and the sound works fine, but THX and haptic feedback do not work. These features were the main reason I bought the headset over other brands, and it dissapoints me that they do not work. Also, I re-installed Synapse and let it update, but the issue persisted. Is there any way to get the headset to work with Synapse and the other features?
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hey @SharkyCat! Can you send me an audio representation of what you hear via PM along with the serial number of your Nari?
     
  3. SharkyCat

    SharkyCat New Member

    I did, what do I do next?
     
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Will check your PM in a bit.
     
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