razer nari ultimate dongel recognized as Avnera av 6301 | Razer Insider

razer nari ultimate dongel recognized as Avnera av 6301

  • 4 February 2020
  • 4 replies
  • 41 views
A
Hi,
My razer nara ultimate is not working, the dongle is recognized as Avnera av6301.
Tried the dongle recovery tool, but get "no action required"(https://support.razer.com/articles/1588406641)
Also tried pairng the headset again, and get that the dongle needs updating, but any attempt to update fails.

Brgds
Asbjørn
This topic has been closed for comments

4 Replies

G_Leland
Userlevel 3
aha099
Hi,
My razer nara ultimate is not working, the dongle is recognized as Avnera av6301.
Tried the dongle recovery tool, but get "no action required"(https://support.razer.com/articles/1588406641)
Also tried pairng the headset again, and get that the dongle needs updating, but any attempt to update fails.

Brgds
Asbjørn


Hello Sir.
You should reconnect dongle, until your pairing tool will recognize your dongle.
It can take a lot of time.
Razer.Caziel
Userlevel 7
Have you tried uninstalling the drivers that pop up on the Device Manager when you plug in the dongle? If the problem persists, please PM me the serial number of the headset.
E
Hey there, I'm having the same problem since a couple of days. I searched for a solution but everything I tried didn't help at all. Neither the recovery tool nor uninstalling the uppopping driver did change a bit. I'm not a computer specialist so chances that I didn't do everything properly are quite high.
Razer.Caziel
Userlevel 7
Emriss97
Hey there, I'm having the same problem since a couple of days. I searched for a solution but everything I tried didn't help at all. Neither the recovery tool nor uninstalling the uppopping driver did change a bit. I'm not a computer specialist so chances that I didn't do everything properly are quite high.


Allow me to help you troubleshoot if not further isolate the issue. Please PM me the SN of your headset. That way, I can validate the model that we'll be working on. Let's go from there.
CookiesCookie settings