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RAZER Nari Ultimate left side not working

Discussion in 'Razer Support' started by Astronomic_Filth, Nov 20, 2020.

  1. Astronomic_Filth

    Astronomic_Filth New Member

    Just now my headset stopped working one the left side randomly. I can oly hear sound from the right speaker.
    What can I do to solve this problem.
     
  2. Captian_Autismo

    Captian_Autismo New Member

    Got the same thing here, and the left side is quiet and crackly. Sometimes it jumps back in when you play high pitch noises or loud noises.
     
  3. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey everyone! Thanks for posting your headset's concern here. Were you able to update the headset's firmware? Also, does the issue happen while the headset is connected to your computer via 3.5mm cable?
     
  4. Wolfsburg07

    Wolfsburg07 New Member

    Hello, Just had this issue happen to me. Left speaker just stopped working. software is up to date, and no change with restoring to factory settings. please help? headset is fairly new.
     
  5. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for sharing as well. Does the issue happen when the headset is plugged into your computer using its 3.5mm cable jack? If the issue persists, it is a hardware issue. If you purchased the headset from the Razer Store and residing in North America, please submit a case or send me a PM so I can assist you to create one. Otherwise, contact your reseller so they can assist you with the replacement.
     
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