razer nari ultimate wont charge

Discussion in 'Razer Support' started by FairWarning, Apr 16, 2019.

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  1. FairWarning

    FairWarning New Member

    well this just happens, my razer nari ultimate suddently wont charge or light any led

    if i connect or disconect the headset in the usb, windows make the noise that something is plugged in or out, but it just wont charge or get recognized via synapse
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! When did this happen? Also, have you tried turning the Nari Ultimate on while it is plugged into the PC? Let me know how it goes?
     
  3. FairWarning

    FairWarning New Member

    i have the naris since january 18, never have a problem since 3 days ago
    they suddently wont charge or make non led when they are plugged.

    since i cant turn on the headset i cant change settings via synapse 3
    when i plug the naris via usb, windows make a sound that something is plugged in
    but they just wont charge.

    i try on a dif computer, when another usb cable, with a power bank...
    they work with the 3.5mm jack, but i dont have chroma, wireless or haptics...
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please send over the serial number over to me through PM. Let's continue there. Make sure to include the link to this thread as a reference.
     
  5. FairWarning

    FairWarning New Member

    sended
     
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